Our store associates are leaders with a passion for sales. They advocate for the brand - comfortable and capable of showing the customer that our stores offer more than what's on the shelves. They know how to create an experience that compliments what the store is trying to be: unique, informative, interactive and fun.
Our stores are a place customers can get information, ideas, and solutions that they can't easily get online. Store associates know why retail is still relevant and act as trusted advisors for the customer. Our associates are naturally curious and resourceful, using the new tools available to them such as kiosks, mobile devices and interactive products. To our associates, the customer experience comes first, with the understanding that expectations are increasing.
Our associates realize they are ambassadors of the brand, understanding customers don't visit the store, but they also look at us online, on the mobile device, etc. as one Office Depot and expect a consistent experience. Our associates are relationship builders with customers and fellow associates: they know them by name, what they need to be successful, and the customer sees them as the reason or difference as to why they shop at Office Depot.
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