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Overview

The ODP Corporation recently announced a new technology business and the acquisition of Enterprise Software as a Service (SaaS) company, BuyerQuest. This is a rare opportunity to be a part of a tech-forward start-up business within a Fortune 500 company. We are seeking the best and brightest talent to join our Support organization as a Post-Sales Support Engineer, you will be responsible for researching and resolving client-reported product issues. Customers will seek your help to figure out problems, answer questions about our application, or perform configuration tasks. You will communicate with our customers via email and phone conversations, and maintain lively cross-functional relationships our internal engineering teams, account management team, and product management team. Ready to be our application expert and the champion our customers need?

 

Job Responsibilities:

Validate and troubleshoot tickets reported by our clients

Translate client-reported issues from support tickets into formal engineering bug tickets

Become a passionate product expert within our company

Track and stay current with our product’s software releases and new features

Suggest and document feature enhancement requests to our product management team

 

You’re right for this job if you:

Have prior experience in a customer facing support role

Are adept at researching and reporting defects, triaging tickets, and documenting use cases

Have excellent communication skills, both written and verbal

Are passionate about the details and have a self-starter attitude

Love to learn how to use new tools to figure out the root cause of an issue

Can easily switch between self-motivated / independent work and collaborating with teams across the organization

Thrive in a rapidly changing environment

Have 2 years or more of experience testing and documenting business applications

Have a Bachelor’s Degree in Information Technology, Business or related field with relevant experience

Have some experience using Zendesk, JIRA, or any other ticketing software

Preferred candidates will have a functional understanding of basic eProcurement system processes and technologies, or other similarly complex business applications

 

Pay, Benefits & Work Schedule

Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

 

How To Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

 

Equal Employment Opportunity

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    The ODP Corporation recently announced a new technology business and the acquisition of Enterprise Software as a Service (SaaS) company, BuyerQuest. This is a rare opportunity to be a part of a tech-forward start-up business within a Fortune 500 company. We are seeking the best and brightest talent to join our Support organization as a Post-Sales Support Engineer, you will be responsible for researching and resolving client-reported product issues. Customers will seek your help to figure out problems, answer questions about our application, or perform configuration tasks. You will communicate with our customers via email and phone conversations, and maintain lively cross-functional relationships our internal engineering teams, account management team, and product management team. Ready to be our application expert and the champion our customers need?

     

    Job Responsibilities:

    Validate and troubleshoot tickets reported by our clients

    Translate client-reported issues from support tickets into formal engineering bug tickets

    Become a passionate product expert within our company

    Track and stay current with our product’s software releases and new features

    Suggest and document feature enhancement requests to our product management team

     

    You’re right for this job if you:

    Have prior experience in a customer facing support role

    Are adept at researching and reporting defects, triaging tickets, and documenting use cases

    Have excellent communication skills, both written and verbal

    Are passionate about the details and have a self-starter attitude

    Love to learn how to use new tools to figure out the root cause of an issue

    Can easily switch between self-motivated / independent work and collaborating with teams across the organization

    Thrive in a rapidly changing environment

    Have 2 years or more of experience testing and documenting business applications

    Have a Bachelor’s Degree in Information Technology, Business or related field with relevant experience

    Have some experience using Zendesk, JIRA, or any other ticketing software

    Preferred candidates will have a functional understanding of basic eProcurement system processes and technologies, or other similarly complex business applications

     

    Pay, Benefits & Work Schedule

    Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

     

    How To Apply

    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

     

    Equal Employment Opportunity

    Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

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Career Progression

  • 2012
    SALES/SOLUTIONS ADVISOR
  • 2014
    GENERAL MANAGER
  • 2018
    STORE PROJECTS MANAGER
  • 2020
    SR. PRODUCT DIRECTOR

Associate Spotlight

Phillip R
 

Phillip Rumpf

Retail District Sales Manager

Meet Phillip Rumpf, our Retail District Sales Manager in the Salt Lake City UT market. Phillip has been with Office Depot for 5 years now, and in that time, he has quickly advanced through our stores organization as a Customer Service Manager, Assistant Store Manager, Store Manager and now as District Sales Manager.

The path to his current position has been challenging and rewarding and his leadership took the opportunity to develop him and encourage his ambitions along the way. As a Store Manager, Phillip was identified as a high potential leader and was selected for our “Blue Angels” program for leadership development which led to his current DSM role.

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