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Overview

Responsibilities:

The Sr. Sales Consultant-Hopaco is responsible for servicing customers in all aspects of retailing to ensure total quality, including stocking, pricing, and researching and resolving customers’ inquiries. In addition, Sr. Sales Consultant-Hopcao will assist with the training of Sales Consultants-Hopaco and also provide cross functional training for other associates within the store.

Qualifications:

  • Proactively acknowledges and engages every customer to ensure a positive experience. Maintains awareness of planned advertisements and promotions.

  • Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance within the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.

  • Possesses sufficient knowledge regarding company policies, and general product knowledge to competently answer associate questions and customer inquiries.

  • Performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set, and price changes. Updates store signage or POP materials as required.

  • Utilize Point of Sale system to accurately scan/enter customer items for purchase or refund. Verify method of payment and accurately process customer payment for purchases.

  • As part of development, the assists management team in daily task direction and training of associates in Office Depot culture, sales programs, standards for customer service and merchandising, and policies and procedures. Provide training and coaching to Sales Consultants on products.

  • Follow cash handling procedures to ensure monies are secured in a locked cashier drawer or retail safe. Utilize approved processes to take customer special orders, prepare orders for will call or delivery, and coordinate store transfers.

  • Ensures compliance with company policies, procedures, and practices.

  • Supports company loss prevention efforts.

  • Performs other duties as assigned.

    Other Information

    • High School diploma or equivalent edu preferred

    • Minimum 2 years experience and/or training in related field

      Pay, Benefits & Work Schedule

      Office Depot and OfficeMax offer competitive salaries, a benefits package, which includes a 401(k), and more, along with plenty of opportunities to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

      How to Apply

      Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

      Equal Employment Opportunity

      Office Depot and Office Max are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.

      Fair Chance Ordinance

      • Must possess advanced selling skills

      • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers

      • Must be adaptable to a changing environment

      • Must be able to coach and train others in a professional environment

      • Possess excellent verbal and written communication skills

      • Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities

      • Must possess ability to process information/merchandise through POS register system

      • Positive and Engaging

      • Action Oriented

      • Integrity & Trust

      • Demonstrate a passion for the brand, products, services, and solutions offered to our customers

      • Must possess a desire to continually develop personal selling skills and product knowledge

      • Ability to work a flexible work schedule as business dictates

      • Drive for Results

      • Decision Quality

      • Patience

      • We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    Responsibilities:

    The Sr. Sales Consultant-Hopaco is responsible for servicing customers in all aspects of retailing to ensure total quality, including stocking, pricing, and researching and resolving customers’ inquiries. In addition, Sr. Sales Consultant-Hopcao will assist with the training of Sales Consultants-Hopaco and also provide cross functional training for other associates within the store.

    Qualifications:

    • Proactively acknowledges and engages every customer to ensure a positive experience. Maintains awareness of planned advertisements and promotions.

    • Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance within the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.

    • Possesses sufficient knowledge regarding company policies, and general product knowledge to competently answer associate questions and customer inquiries.

    • Performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set, and price changes. Updates store signage or POP materials as required.

    • Utilize Point of Sale system to accurately scan/enter customer items for purchase or refund. Verify method of payment and accurately process customer payment for purchases.

    • As part of development, the assists management team in daily task direction and training of associates in Office Depot culture, sales programs, standards for customer service and merchandising, and policies and procedures. Provide training and coaching to Sales Consultants on products.

    • Follow cash handling procedures to ensure monies are secured in a locked cashier drawer or retail safe. Utilize approved processes to take customer special orders, prepare orders for will call or delivery, and coordinate store transfers.

    • Ensures compliance with company policies, procedures, and practices.

    • Supports company loss prevention efforts.

    • Performs other duties as assigned.

      Other Information

      • High School diploma or equivalent edu preferred

      • Minimum 2 years experience and/or training in related field

        Pay, Benefits & Work Schedule

        Office Depot and OfficeMax offer competitive salaries, a benefits package, which includes a 401(k), and more, along with plenty of opportunities to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

        How to Apply

        Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

        Equal Employment Opportunity

        Office Depot and Office Max are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.

        Fair Chance Ordinance

        • Must possess advanced selling skills

        • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers

        • Must be adaptable to a changing environment

        • Must be able to coach and train others in a professional environment

        • Possess excellent verbal and written communication skills

        • Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities

        • Must possess ability to process information/merchandise through POS register system

        • Positive and Engaging

        • Action Oriented

        • Integrity & Trust

        • Demonstrate a passion for the brand, products, services, and solutions offered to our customers

        • Must possess a desire to continually develop personal selling skills and product knowledge

        • Ability to work a flexible work schedule as business dictates

        • Drive for Results

        • Decision Quality

        • Patience

        • We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

 
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Career Progression

  • 2010
    ISO REP, TECH
  • 2012
    COPY/PRINT DEPARTMENT MANAGER
  • 2014
    DISTRICT SALES MANAGER
  • 2020
    DIRECTOR, EMERGING GROWTH

Associate Spotlight

Chasity S
 

Chasity Schneider

Customer Programs Lead, Sales

"I came to Office Depot as a part time cashier in college. I quickly started working in the Copy & Print Center and was soon promoted to Department Manager. Less than 2 years later, I took a job with BSD in Outside CPD sales and since then have transitioned into several roles within the BSD organization. Thanks to my amazing manager who saw my potential and #LifeAtDepot for promoting growth!"

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