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Overview

The Account Management Rep is a sales position responsible for managing an existing base of customers by growing share of wallet and improving retention within these customer relationships. This position is responsible for our customer experience, focused exclusively on existing customers.

This individual brings a disciplined approach to the guard portion of gain/grow/guard.

This role will have a matrix partnership team to include a cross-functional experts on our product solutions, customer service support, etc.

This position will work towards strengthening the business relationship and maximizing the penetration opportunities by providing full potential with value-add solutions in all product categories by developing and executing on customer plans.

 

Primary Responsibilities:

  • Account Retention and Growth: Engaged in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with decision influencers, decision makers, end users, current buyers and new prospects within a company on a regular basis. Retain current customer base and expand footprint through cross/up sell opportunities. Ensure company can earn appropriate profitability based on customer profile in volume, size and service requirements. This will require the development of and execution of pricing strategies and tactics. Present company solutions that relate directly to key needs and business issues of customer.
  • Customer Management: Network through organizations and industries of focus. Be proactive in all aspects of opportunity development. Identify customer needs and effectively understand and respond to customer objections. Provide guidance on customer and prospect strategic initiatives and expertise around particular areas of interest to discuss industry best practices and development of high-level strategies. Build and expand relationships with decision makers in prospect and customer accounts. Establish yourself as a “Trusted Advisor” to the prospect or customer.
  • Matrix Team: Bring net new and innovative ideas to both internal team and the customer. Assist in creating an environment of teamwork and continuous improvement. Demonstrate a commitment to excellence. Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement. Collaborate with peers and management around ways to continually improve the sales organization. Maintains customer information in Office Depot’s CRM.

 

Education and Experience:

  • High School Diploma or equivalent, Bachelors preferred in Business Administration, Marketing and Merchandising
  • Minimum 7 years experience in related field, Sales, Marketing in business-to-business environment
  • Ability to work in complex and consultative sales environment.
  • Ability to get customer involved in creating business case and value propositions.
  • Comfortable speaking with C-Suite about financial metrics, calculations and assumptions in business case.
  • Demonstrate an understanding of the industry, the current trends and changes, as well as  leverage that information to the benefit of Office Depot and the customer.
  • Excellent objection handling and negotiating abilities.
  • Ability to create strong customer loyalty.
  • Driven to invest time in self-education that can be applied in a professional context.
  • Excellent oral, written and presentation communication skills
  • Fluid organization agility (the ability to quickly learn, understand and navigate an organization at the upper to lower levels.
  • Previous experience within the office supplies industry preferred.
  • Microsoft Excel, Word, Outlook, PowerPoint
  • Working knowledge of Salesforce CRM a plus
  • Must be personable and presentable at all times.
  • Must be a self-starter and able to work autonomously timely manner.
  • Able to take direction well and execute efficiently and effectively.
  • Flexible with respect to change initiatives.

 

 

About The ODP Corporation

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

 

Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!  Salary Range:  $75,500 - $117,950 based on experience.   For immediate consideration for this exciting position, please click the Apply Now button.

 

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

 

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. 

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Medical Insurance/Prescription Drugs
  • Dental Insurance
  • Vision Insurance
  • Flu shots

Emotional:

  • Mental Health Benefits
  • Support Programs
  • Employee Assistance Program (EAP)

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

Financial:

  • 401(k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Commuter Benefits
  • FSA/HSA Pre-Tax Benefits
  • HSA Employer Match
  • Discount Center
  • Employee & Dependent Life and Accidental Death & Dismemberment
  • Short & Long-Term Disability

Community:

  • Charitable Giving
  • Volunteering & Mentorship
  • Associate Resource Groups focused on Diversity and Inclusion

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

Physical:

  • Flu Shots

Work-Life:

  • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

  • 401 (k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Discount Center

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    The Account Management Rep is a sales position responsible for managing an existing base of customers by growing share of wallet and improving retention within these customer relationships. This position is responsible for our customer experience, focused exclusively on existing customers.

    This individual brings a disciplined approach to the guard portion of gain/grow/guard.

    This role will have a matrix partnership team to include a cross-functional experts on our product solutions, customer service support, etc.

    This position will work towards strengthening the business relationship and maximizing the penetration opportunities by providing full potential with value-add solutions in all product categories by developing and executing on customer plans.

     

    Primary Responsibilities:

    • Account Retention and Growth: Engaged in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with decision influencers, decision makers, end users, current buyers and new prospects within a company on a regular basis. Retain current customer base and expand footprint through cross/up sell opportunities. Ensure company can earn appropriate profitability based on customer profile in volume, size and service requirements. This will require the development of and execution of pricing strategies and tactics. Present company solutions that relate directly to key needs and business issues of customer.
    • Customer Management: Network through organizations and industries of focus. Be proactive in all aspects of opportunity development. Identify customer needs and effectively understand and respond to customer objections. Provide guidance on customer and prospect strategic initiatives and expertise around particular areas of interest to discuss industry best practices and development of high-level strategies. Build and expand relationships with decision makers in prospect and customer accounts. Establish yourself as a “Trusted Advisor” to the prospect or customer.
    • Matrix Team: Bring net new and innovative ideas to both internal team and the customer. Assist in creating an environment of teamwork and continuous improvement. Demonstrate a commitment to excellence. Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement. Collaborate with peers and management around ways to continually improve the sales organization. Maintains customer information in Office Depot’s CRM.

     

    Education and Experience:

    • High School Diploma or equivalent, Bachelors preferred in Business Administration, Marketing and Merchandising
    • Minimum 7 years experience in related field, Sales, Marketing in business-to-business environment
    • Ability to work in complex and consultative sales environment.
    • Ability to get customer involved in creating business case and value propositions.
    • Comfortable speaking with C-Suite about financial metrics, calculations and assumptions in business case.
    • Demonstrate an understanding of the industry, the current trends and changes, as well as  leverage that information to the benefit of Office Depot and the customer.
    • Excellent objection handling and negotiating abilities.
    • Ability to create strong customer loyalty.
    • Driven to invest time in self-education that can be applied in a professional context.
    • Excellent oral, written and presentation communication skills
    • Fluid organization agility (the ability to quickly learn, understand and navigate an organization at the upper to lower levels.
    • Previous experience within the office supplies industry preferred.
    • Microsoft Excel, Word, Outlook, PowerPoint
    • Working knowledge of Salesforce CRM a plus
    • Must be personable and presentable at all times.
    • Must be a self-starter and able to work autonomously timely manner.
    • Able to take direction well and execute efficiently and effectively.
    • Flexible with respect to change initiatives.

     

     

    About The ODP Corporation

    The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

     

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

     

    Pay, Benefits & Work Schedule

    The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!  Salary Range:  $75,500 - $117,950 based on experience.   For immediate consideration for this exciting position, please click the Apply Now button.

     

    How to Apply

    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

     

    Equal Employment Opportunity

    The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. 

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Medical Insurance/Prescription Drugs
    • Dental Insurance
    • Vision Insurance
    • Flu shots

    Emotional:

    • Mental Health Benefits
    • Support Programs
    • Employee Assistance Program (EAP)

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

    Financial:

    • 401(k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Commuter Benefits
    • FSA/HSA Pre-Tax Benefits
    • HSA Employer Match
    • Discount Center
    • Employee & Dependent Life and Accidental Death & Dismemberment
    • Short & Long-Term Disability

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
    • Associate Resource Groups focused on Diversity and Inclusion
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion

    Physical:

    • Flu Shots

    Work-Life:

    • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

    Financial:

    • 401 (k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Discount Center
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

 
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