Overview
The CBFS Service Plan Specialist will be responsible for the direct support of the CBFS service team by creating, developing and maintaining current and future service profiles and value added offerings. In addition, they work closely with vendors, CBFS leadership and field selling resources to develop new programs based on emerging markets, changing technology, vendor tools and competitive market success. The overall result of the construction of the service programs and offerings is to facilitate profitable and billable service programs creating a revenue generating service culture vs. expense based support mechanisms.
Primary/Key Responsibilities
- Develop a multi-tiered preventative maintenance programs to upsell and charge for services vs. current no charge support mechanisms
- Create and maintain a special CBFS order process to speed the acquisition of non-code products critical to service and installation
- Create work loading programs integrated with subscription service and supply chain delivery to offer OD CBFS contract customers a differetiated and unique seling solution
- Explore VMI (vendor managed inventory) opportunities in select markets where the ROI would allow additonal profitable billable customer options and service portfolios
- Formalize and document an automated audit process with revenue generating sales propositions and customization
- Create robust tracking and ordering sophistication for users to self automate multiple CBFS categories
- Explore & creating financial lease programs for high cost equipment expanding our ability to service additional customer segments & market verticals
Education & Experience
- Bachelors degree or equivalent experience
- Service &/or Installation Industry, Maintenance, Project Management, or Business Administration
- Service related project management or CBFS industry service program support
- Excellent verbal and written communication and presentation skills
Skills and Ability:
- Ability to communicate effectively across Business and Finance, Planning, Marketing, Operations, and other internal teams, lead conversations and influence others.
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Creative problem solver with proven negotiation skill set.
- Ability to sell vendors regarding placing their service with Office Depot.
- Strong analytical and problem solving skills, ability to conduct analysis, and make decisions under competing deadlines.
- Proficient PC skills and ability to effectively operate across multiple merchandising computer applications and programs.
- Experience interacting at the executive level.
- Minimum of two years marketing and/or communications
- Familiarity with end-user data needs, in-depth understanding of data warehouse logical data models
- Extensive experience creating excel-based reports
- Strong proficiency in MS Office: Excel, Word, PPT., Cognos and project management software
Personal Attributes:
- Creative problem solver.
- Strong organizational skills and attention to detail.
- Ability to multitask in a dynamic work environment and manage competing priorities.
- Highly motivated self-starter with a sense of ownership, a willingness to learn, and a strong desire to succeed.
- Positive attitude and the ability to change direction on little notice.
About The ODP Corporation
The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity
The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Physical:
- Medical Insurance/Prescription Drugs
- Dental Insurance
- Vision Insurance
- Flu shots
Emotional:
- Mental Health Benefits
- Support Programs
- Employee Assistance Program (EAP)
Work-Life:
- Location Events & Activities
- Onboarding Plan & 'Buddy'
- Recognition & Rewards Programs
- Flexible Work Schedules
- Paid Holidays (as applicable by business unit)
- Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
Financial:
- 401(k) and Roth Savings Plans
- Savings Plan Employer Match
- Commuter Benefits
- FSA/HSA Pre-Tax Benefits
- HSA Employer Match
- Discount Center
- Employee & Dependent Life and Accidental Death & Dismemberment
- Short & Long-Term Disability
Community:
- Charitable Giving
- Volunteering & Mentorship
- Associate Resource Groups focused on Diversity and Inclusion
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Emotional:
- Employee Assistance Programs
Community:
- Associate Resource Groups focused on Diversity and Inclusion
Physical:
- Flu Shots
Work-Life:
- Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment
Financial:
- 401 (k) and Roth Savings Plans
- Savings Plan Employer Match
- Discount Center
As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.
Career Progression
- 2010ISO REP, TECH
- 2012COPY/PRINT DEPARTMENT MANAGER
- 2014DISTRICT SALES MANAGER
- 2020DIRECTOR, EMERGING GROWTH
Associate Spotlight
Chasity Schneider
Customer Programs Lead, Sales
"I came to Office Depot as a part time cashier in college. I quickly started working in the Copy & Print Center and was soon promoted to Department Manager. Less than 2 years later, I took a job with BSD in Outside CPD sales and since then have transitioned into several roles within the BSD organization. Thanks to my amazing manager who saw my potential and #LifeAtDepot for promoting growth!"
#LifeAtDepot
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