Retail Coworking Manager

Overview

The Coworking Manager will partner with the General Manager to drive traffic and sales into the Coworking hub. The Coworking Manager is responsible for the day-to-day operations, including giving tours, managing the pipeline, and proactively engaging with customers to ensure member satisfaction. The Coworking Manager is expected to attend off-site community events to attract prospective clients and customers to drive traffic into the dedicated store and coworking hub.

Through effective selling techniques and the execution of local marketing strategies, the Coworking Manager is expected to maximize retention and space occupancy. The Coworking Manager will partner with the General Manager to educate and reinforce appropriate sales techniques with the retail staff and ensure there is always proper coverage within the Coworking hub.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

·         Instrumental in the execution of the established Coworking sales and revenue plans.

·         Provide business owners and/or members with product offerings and service enhancement recommendations.

·         Within the Coworking hub, educate staff and reinforce appropriate behaviors to effectively grow Coworking revenue.

·         Stay in tune with the changing demands of the marketplace and tailor sales strategies to local market to generate growth, when appropriate.

·         Execute against key performance indicators within the Coworking hub including but not limited to: new members, upgrades, fill rate, tours and events.

·         Involved in various community and external activities designed to drive awareness of Coworking, including but are not limited to: canvassing, chamber events, networking with local businesses, third-party partnership events, and collaborating with their local Business Development Managers-Services (Business Pro).

·         Ad-Hoc business-related tasks as needed; including but not limited to: administrative tasks, facility maintenance activities and hospitality related activities that ensure customer satisfaction.

Education & Experience:

·         Level of Formal Education: High School Diploma or equivalent; Bachelor's Degree preferred.

·         Area of Study: Business, Marketing, Community event planning, or related field preferred

·         Years of Experience: Minimum 3 years’ experience in related field

·         Type of Experience: Experience in retail environment - including management and/or supervisory in a sales-driven, customer-oriented company

·         Language Skills: English – verbal and written

·         Technical Competencies:

-      Coaches/Motivates, Conflict Management, Problem Solving, Drives for Results, Decision Quality, Business Acumen, Collaboration/Team Spirit, Accountable, Time Management

-      Possess the ability to use computers, Microsoft Suite, and other software, applications and technology to access and use information necessary to complete the job

·         Skills and Ability:

-      Able to effectively coach and mentor others

-      Able to positively influence both directly and indirectly

-      Possess excellent verbal and written communication skills

-      Able to plan, prioritize and execute detailed instructions in a timely and efficient manner

-      Demonstrated the ability to work independently, as well as with others

-      Possess sound judgment

-      Adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity

-      Must possess strong interpersonal and communication skills

-      Must be adaptable to a changing environment 

·         Information Systems:

-      Outlook    

-      Excel/Word

-      Smartsheets

-      Proximity

·         Personal Attributes:

-      Self-starter

-      Ability to multi-task and remain composed under pressure

-      Well-spoken both in oral and written communication

-      Comfortable with public speaking

-      Adaptable to change

-      Must have strong drive for achievement

-      Must have strong concern for quality and sense of urgency

-      Orientation for customer satisfaction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.