Retail General Manager - Arroyo Grande, CA

Overview

Responsibilities

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

Owns associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate, and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

Responsible for hiring; merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Qualifications

• High School diploma or equivalent required; bachelor’s degree preferred
• Business, Marketing, Retail Management, or another related field preferred
• Minimum two to four years management experience or demonstration of skills and learning through an internal development program.
• Must have good business acumen
• Must be able to effectively lead, coach and manage others in a professional environment
• Ability to positively influence at all levels and possess executive presence
• Possess excellent verbal and written communication skills.
• Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner
• Demonstrated leadership capabilities, with the ability to work independently, as well as with others
• Must possess sound judgment and people management abilities
• Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
• Must possess the ability to use computers and technology for information, and to access information necessary to complete the job
• Must possess ability to process information/merchandise through POS register system

Other Information

• Leads, coaches, and inspires associates, while creating a culture that builds associate’s trust, brand loyalty and an exceptional customer service experience. Creates and manages a sales focused environment through the training and development of associates at all levels. Accountable for the assessment and development of all talent within the store to create talent bench strength and succession plan.
• Deliver an exceptional customer experience by observing, listening, interacting, and following up with customers to ensure satisfaction and satisfactory issue resolution. Ensures the implementation and effective application of information, training certification, tools and systems required to meet customer needs.
• Responsible for managing performance, talent assessment, development, and recognition of all associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and appraisals to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages associate conflicts effectively.
• Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the labor model and workforce management system to ensure effective, cost-efficient scheduling is in place.
• Manages inventory/inventory levels, assets, and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow-through and replenishment processes.
• Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling and merchandise presentation and visual appearance.
• Lead daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, communications, policies, and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs.
• Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment and Discrimination, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage, and hour, I9 compliance and other legal requirements.

Pay, Benefits & Work Schedule

Compensation Range = Minimum: $57,600 to Maximum: $74,521

Upon the successful completion of training, you will be assigned to a store and will be eligible to participate in Retail General Manager Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions.

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance