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Overview
The Customer Service Representative – On Site provides customer service on-site at customer locations. This position provides on-site service in responding to customer inquiries and requests for assistance. They may also coordinate on-site Office Depot events, such as product shows and web-instructional training, receiving and stocking shipments of ordered products in designated supply areas, providing desktop delivery of customer orders, and performing inventory of supply area product on hand.
This position provides on-site customer service and assistance at customer locations. This position will also operate with minimal supervision at these on-site locations, representing Office Depot products and services. Ongoing attention to customer needs directly impacts sales from that customer, along with supporting a positive relationship and positive Office Depot image with the customer and its employees.
Primary Responsibility:
- Provide on-site customer service at customer locations, functioning as the primary representative for Office Depot products and services.
- Interact daily with the all levels of customer employees, with continual attention to customer service.
- Receive shipments of ordered products, validate and stock designated supply areas at that location. Coordinate with the appropriate Sales Representative, CFC and Customer Service Centers to research and resolve order discrepancies
- Coordinate on-site customer events, including product shows and web-based product training to promote and increase customer awareness of Office Depot products and services.
- Provide desktop delivery of customer orders, responding to customer inquiries and providing assistance as needed to ensure a positive customer experience with Office Depot.
- Perform inventory count of designated supply areas at the customer location, notifying appropriate parties when there are discrepancies or low product count.
- Demonstrate a commitment to Office Depot core values.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
Level of Formal Education:
- High School diploma or equivalent education preferred
Years of Experience:
- Minimum 1 year experience in related field
Type of Experience:
- Customer Service
Skills and Ability:
- Expert-level knowledge of products and product ordering systems
Personal Attributes:
- Positive and Engaging
- Action Oriented
- Integrity, Accountability & Trust
- Demonstrate passion for the brand, products, services and solutions offered to our customers
- Must possess a desire to continually develop personal selling skills and product knowledge
Other/Preferred:
- Drive for Results
- Decision Quality
- Patience
About The ODP Corporation
The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity
The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Physical:
- Medical Insurance/Prescription Drugs
- Dental Insurance
- Vision Insurance
- Flu shots
Emotional:
- Mental Health Benefits
- Support Programs
- Employee Assistance Program (EAP)
Work-Life:
- Location Events & Activities
- Onboarding Plan & 'Buddy'
- Recognition & Rewards Programs
- Flexible Work Schedules
- Paid Holidays (as applicable by business unit)
- Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
Financial:
- 401(k) and Roth Savings Plans
- Savings Plan Employer Match
- Commuter Benefits
- FSA/HSA Pre-Tax Benefits
- HSA Employer Match
- Discount Center
- Employee & Dependent Life and Accidental Death & Dismemberment
- Short & Long-Term Disability
Community:
- Charitable Giving
- Volunteering & Mentorship
- Associate Resource Groups focused on Diversity and Inclusion
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Emotional:
- Employee Assistance Programs
Community:
- Associate Resource Groups focused on Diversity and Inclusion
Physical:
- Flu Shots
Work-Life:
- Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment
Financial:
- 401 (k) and Roth Savings Plans
- Savings Plan Employer Match
- Discount Center
As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.
Career Progression
- 2010ISO REP, TECH
- 2012COPY/PRINT DEPARTMENT MANAGER
- 2014DISTRICT SALES MANAGER
- 2020DIRECTOR, EMERGING GROWTH
Associate Spotlight
Chasity Schneider
Customer Programs Lead, Sales
"I came to Office Depot as a part time cashier in college. I quickly started working in the Copy & Print Center and was soon promoted to Department Manager. Less than 2 years later, I took a job with BSD in Outside CPD sales and since then have transitioned into several roles within the BSD organization. Thanks to my amazing manager who saw my potential and #LifeAtDepot for promoting growth!"
#LifeAtDepot
Supporting Our Local Schools & Teachers #DepotDifference
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