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Overview

The Strategic Account Manager is an outside sales position responsible for managing an existing base of strategic account customers (greater than $1.5M in annual spend) by growing share of wallet and improving retention within these customer relationships. This role will have a matrix partnership team to include cross-functional experts on our office solutions, customer success coordination support, and account executives that focuses on new logos for assigned portfolio.  

This position will work towards strengthening the business relationship and maximizing the penetration opportunities by providing full potential with value-add solutions in all product categories by developing and executing strategic customer account plans.

The Strategic Account Manager achieves assigned sales quota, profitability rates, strategic customer objectives in the assigned strategic account base while maintaining high customer satisfaction ratings.

Primary Responsibilities:

1. Account Retention and Growth: Engaged in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with decision influencers, decision-makers, end-users, current buyers, and new prospects within a company on a regular basis.  Retain current customer base and expand footprint through cross/up-sell opportunities.  Ensure Office Depot can earn appropriate profitability based on customer profile in volume, size, and service requirements.  This will require the development of and execution of pricing strategies and tactics. Present Office Depot solutions that relate directly to key needs and business issues of customers. 

2. Customer Management: Network through organizations and industries of focus.  Be proactive in all aspects of opportunity development. Identify customer needs and effectively understand and respond to customer objections. Provide guidance on customer and prospect strategic initiatives and expertise around particular areas of interest to discuss industry best practices and the development of high-level strategies.  Build and expand relationships with decision-makers in prospect and customer accounts. Establish yourself as a “Trusted Advisor” to the prospect or customer.

3. Matrix Team: Bring net new and innovative ideas to the both internal team and the customer. Assist in creating an environment of teamwork and continuous improvement. Demonstrate a commitment to excellence. Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement. Collaborate with peers and management around ways to continually improve the sales organization.  Maintains customer information in Office Depot’s CRM. 

 

Education & Experience: High School diploma or equivalent, Bachelors preferred

Area of Study: Business Administration, Marketing, Merchandising

Years of Experience: Minimum 7-year experience in related field

Type of Experience: Sales, Marketing in a business-to-business environment

Technical Competencies: PC Proficiency

Skills and Ability:

• Ability to work in complex and consultative sales environments. 

• Ability to get customers involved in creating business cases and value propositions.

• Comfortable speaking with C-Suite about financial metrics, calculations, and assumptions in business cases.

• Demonstrate an understanding of the industry, the current trends and changes, as well as leverage that information to the benefit of Office Depot and the customer.

• Excellent objection handling and negotiating abilities.

• Ability to create strong customer loyalty.

• Driven to invest time in self-education that can be applied in a professional context.

• Excellent oral, written, and presentation communication skills

• Fluid organization agility (the ability to quickly learn, understand and navigate an organization at the upper to lower levels.

• Previous experience within the office supplies industry preferred.

 

Information Systems:

• Microsoft Excel, Word, Outlook, PowerPoint

• Working knowledge of Salesforce CRM a plus

 

Personal Attributes:

• Must be personable and presentable at all times.

• Must be a self-starter and able to work autonomously timely manner.

• Able to take direction well and execute efficiently and effectively.

• Flexible with respect to change initiatives.

 

 

Pay, Benefits & Work Schedule

Office Depot and Office Max offer competitive salaries, a benefits package, which includes a 401(k), and more, along with plenty of opportunities to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

 

How To Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

 

Equal Employment Opportunity

Office Depot and Office Max are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    The Strategic Account Manager is an outside sales position responsible for managing an existing base of strategic account customers (greater than $1.5M in annual spend) by growing share of wallet and improving retention within these customer relationships. This role will have a matrix partnership team to include cross-functional experts on our office solutions, customer success coordination support, and account executives that focuses on new logos for assigned portfolio.  

    This position will work towards strengthening the business relationship and maximizing the penetration opportunities by providing full potential with value-add solutions in all product categories by developing and executing strategic customer account plans.

    The Strategic Account Manager achieves assigned sales quota, profitability rates, strategic customer objectives in the assigned strategic account base while maintaining high customer satisfaction ratings.

    Primary Responsibilities:

    1. Account Retention and Growth: Engaged in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with decision influencers, decision-makers, end-users, current buyers, and new prospects within a company on a regular basis.  Retain current customer base and expand footprint through cross/up-sell opportunities.  Ensure Office Depot can earn appropriate profitability based on customer profile in volume, size, and service requirements.  This will require the development of and execution of pricing strategies and tactics. Present Office Depot solutions that relate directly to key needs and business issues of customers. 

    2. Customer Management: Network through organizations and industries of focus.  Be proactive in all aspects of opportunity development. Identify customer needs and effectively understand and respond to customer objections. Provide guidance on customer and prospect strategic initiatives and expertise around particular areas of interest to discuss industry best practices and the development of high-level strategies.  Build and expand relationships with decision-makers in prospect and customer accounts. Establish yourself as a “Trusted Advisor” to the prospect or customer.

    3. Matrix Team: Bring net new and innovative ideas to the both internal team and the customer. Assist in creating an environment of teamwork and continuous improvement. Demonstrate a commitment to excellence. Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement. Collaborate with peers and management around ways to continually improve the sales organization.  Maintains customer information in Office Depot’s CRM. 

     

    Education & Experience: High School diploma or equivalent, Bachelors preferred

    Area of Study: Business Administration, Marketing, Merchandising

    Years of Experience: Minimum 7-year experience in related field

    Type of Experience: Sales, Marketing in a business-to-business environment

    Technical Competencies: PC Proficiency

    Skills and Ability:

    • Ability to work in complex and consultative sales environments. 

    • Ability to get customers involved in creating business cases and value propositions.

    • Comfortable speaking with C-Suite about financial metrics, calculations, and assumptions in business cases.

    • Demonstrate an understanding of the industry, the current trends and changes, as well as leverage that information to the benefit of Office Depot and the customer.

    • Excellent objection handling and negotiating abilities.

    • Ability to create strong customer loyalty.

    • Driven to invest time in self-education that can be applied in a professional context.

    • Excellent oral, written, and presentation communication skills

    • Fluid organization agility (the ability to quickly learn, understand and navigate an organization at the upper to lower levels.

    • Previous experience within the office supplies industry preferred.

     

    Information Systems:

    • Microsoft Excel, Word, Outlook, PowerPoint

    • Working knowledge of Salesforce CRM a plus

     

    Personal Attributes:

    • Must be personable and presentable at all times.

    • Must be a self-starter and able to work autonomously timely manner.

    • Able to take direction well and execute efficiently and effectively.

    • Flexible with respect to change initiatives.

     

     

    Pay, Benefits & Work Schedule

    Office Depot and Office Max offer competitive salaries, a benefits package, which includes a 401(k), and more, along with plenty of opportunities to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

     

    How To Apply

    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

     

    Equal Employment Opportunity

    Office Depot and Office Max are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

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Career Progression

  • 2010
    ISO REP, TECH
  • 2012
    COPY/PRINT DEPARTMENT MANAGER
  • 2014
    DISTRICT SALES MANAGER
  • 2020
    DIRECTOR, EMERGING GROWTH

Associate Spotlight

Chasity S
 

Chasity Schneider

Customer Programs Lead, Sales

"I came to Office Depot as a part time cashier in college. I quickly started working in the Copy & Print Center and was soon promoted to Department Manager. Less than 2 years later, I took a job with BSD in Outside CPD sales and since then have transitioned into several roles within the BSD organization. Thanks to my amazing manager who saw my potential and #LifeAtDepot for promoting growth!"

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