Specialist, Implementation

Overview

Responsibilities

The Implementation Specialist will review all RFP’s with an expected revenue above $250,000 to provide accurate responses to customer questions,; highlighting Office Depot’s abilities and our capability to seamlessly integrate business by providing the solutions that will have the best impact for the customer and their end users.; The Specialist will participate is Customer Sales Meetings to present Office Depot's implementation process to new customers and effectively transition new business with no impact to their end users.; This person will also ensure all internal resources are aligned and appropriate partnerships are created prior to the award of the business, allowing for up front customer interaction and relationship building.; He/she will partner to develop strategic processes for continuous improvement of the Implementation Services team. This will; include new project management processes, innovative project management tools and continued relationship building.

Other responsibilities include:

• Overall Project Lead and main contact throughout the integration/implementation process of new contracts. Lead all communication with the customer and all internal partners to ensure full understanding and progress of all projects; set expectations and communicate timelines.
• Own project through completion, follow up with responsible task owners and ensure timely completion. Document progress, clearly communicate customer expectations and scope of the program. Identify risks and implement resolutions
• Coordinate all training for Sales team as well as for customers.
• Provide regular status updates on implementations to business partners, such as Regional Sales Directors, and DSM's within the market of responsibility.
• Maintain a competitive advantage by partnering closely with internal business partners to quickly resolve escalated issues and enhancement requests from the field sales organization related to account structure, billing, ecommerce, and reporting to external customers on their accounts.
• Continue to streamline and improve the process by which Office depot implements its accounts, in order to remain as competitive as possible, while improving the rate at which revenue is generated.
• Provide continued enhancements to existing business that will ensure soft cost and time saving solutions to our customers
• Work with Sales Management team on existing business to ensure that they understand the scope of the changing customer environment and are able to effectively communicate with these customers and provide additional solutions that will have a positive impact to their business.

Qualifications

• Bachelor's Degree
• Five years experience in related field

Other Information

• Experience in Project Management and Sales Presentations
• Must demonstrate an understanding of the industry, the current trends, and leverage that information to the benefit of Office Depot and the customer.
• Experience and comfort in the sales process
• Ability to communicate at all levels
• Excellent presentation skills
• Experience with Microsoft Office, SalesForce, Vendavo

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

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