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Overview

Responsibilities

Provides on-going maintenance to our contracts to include managing the assortment change process, price change process, fees and rebate payment processes, and customer account set-up and verification.; Ensures compliance with Country of Origin requirements on Federal Contracts, and prepare and process modifications via the automated system.; Manages the Workflow Trigger process, which distributes reminders of legal agreement "milestones" using templated language, and follows up to ensure required actions were taken and proof source received and archived.; Requests a variety of information required to support reporting requirements in the legal agreements.; In conjunction with the Contract Lifecycle Manager, determine the standard reporting format, and provide the reports to the field sales team, per the terms of the agreement, archiving the same in Aprimo. Create and then execute against Contract Customer Pricing Scheme Templates, ensuring the contractual pricing is modeled and requesting correction when exceptions are noted.

  • Maintain the GSA agreement to include requesting/preparing/responding to modifications, managing compliance to Country of Origin requirements, managing compliance to our use of Ability One products, obtaining, routing, and archiving necessary reporting, and preparing information required to calculate correct disbursement of rebates, incentives, and fees.
  • Workflow Triggers:; Receive primary notification of contract "milestone" events, (such as required reporting due, rebate/incentive payment due, pricing adjustment due, contract expiration approaching, to name a few).; Determine the sales hierarchy responsible for delivering that result to the end customer, and send the reminder to them.; Follow-up to ensure required action was taken and obtain proof source to be posted in Aprimo.; In the event that additional follow-up is required, engage Lifecycle Manager and Director to obtain required results.; Purpose is to execute flawlessly against the contract commitments we've made.; Use of this information is critical during customer audits.
  • Required Reporting Support:; For the purposes of consistency and in conjunction with the Contract Lifecycle Manager and the field sales team, develop a reporting template that meets the requirements in the agreement.; Forward to sales to present to customer and secure their agreement to the template.; Per the terms of the agreement, obtain the information necessary to populate the agreement template, archive a copy of it, and send to sales team to deliver to the customer.; Purpose is to execute flawlessly against the contract commitments we've made.; Use of this information is critical during customer audits.;
  • erform other maintenance and administrative actions necessary to execute on OD contract commitments.
  • Contract Exceptions Process:; Receives notification of requested pricing/assortment changes and is responsible for reviewing the legal agreement to determine whether or not changes are contractually permitted.; Communicates results of review to sales team and maintenance team.; Risks of incorrect interpretation include signficant financial risk due to customer audit of pricing.
  • primo Documentation Archive / Maintenance:; As documents are created / received that support the terms and conditions of Office Depot BSD Sales agreements, this role receives the file, names the file according to established protocol, adds it to the archive (Aprimo), and associates it to the related Contract Summary Form.; Purpose is to create and maintain a documentation trail to support all contract activity undertaken on support of the OD and customer relationship.; The use of this documentation becomes critical during customer audits.

Qualifications

  • Bachelor's Degree in Marketing, Business or;Finance
  • Two to four years of experience and/or training in Sales Support.
  • OD Sales Support experience desired.

Other Information

  • Working to Excellent knowledge of Microsoft Office applications, to include Excel, Word, and Access
  • Working knowledge of Public Sector policies and procedures, ;;Excellent time management and data management skills.
  • Ability to prioritize work.; Ability to follow written instructions.; Ability to communicate effectively via e-mail.; Familiar with sales math (calculating gross profit, IMU%, etc.).;;;;
  • Strong communication skills - written and spoken.
  • Team player

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    Responsibilities

    Provides on-going maintenance to our contracts to include managing the assortment change process, price change process, fees and rebate payment processes, and customer account set-up and verification.; Ensures compliance with Country of Origin requirements on Federal Contracts, and prepare and process modifications via the automated system.; Manages the Workflow Trigger process, which distributes reminders of legal agreement "milestones" using templated language, and follows up to ensure required actions were taken and proof source received and archived.; Requests a variety of information required to support reporting requirements in the legal agreements.; In conjunction with the Contract Lifecycle Manager, determine the standard reporting format, and provide the reports to the field sales team, per the terms of the agreement, archiving the same in Aprimo. Create and then execute against Contract Customer Pricing Scheme Templates, ensuring the contractual pricing is modeled and requesting correction when exceptions are noted.

    • Maintain the GSA agreement to include requesting/preparing/responding to modifications, managing compliance to Country of Origin requirements, managing compliance to our use of Ability One products, obtaining, routing, and archiving necessary reporting, and preparing information required to calculate correct disbursement of rebates, incentives, and fees.
    • Workflow Triggers:; Receive primary notification of contract "milestone" events, (such as required reporting due, rebate/incentive payment due, pricing adjustment due, contract expiration approaching, to name a few).; Determine the sales hierarchy responsible for delivering that result to the end customer, and send the reminder to them.; Follow-up to ensure required action was taken and obtain proof source to be posted in Aprimo.; In the event that additional follow-up is required, engage Lifecycle Manager and Director to obtain required results.; Purpose is to execute flawlessly against the contract commitments we've made.; Use of this information is critical during customer audits.
    • Required Reporting Support:; For the purposes of consistency and in conjunction with the Contract Lifecycle Manager and the field sales team, develop a reporting template that meets the requirements in the agreement.; Forward to sales to present to customer and secure their agreement to the template.; Per the terms of the agreement, obtain the information necessary to populate the agreement template, archive a copy of it, and send to sales team to deliver to the customer.; Purpose is to execute flawlessly against the contract commitments we've made.; Use of this information is critical during customer audits.;
    • erform other maintenance and administrative actions necessary to execute on OD contract commitments.
    • Contract Exceptions Process:; Receives notification of requested pricing/assortment changes and is responsible for reviewing the legal agreement to determine whether or not changes are contractually permitted.; Communicates results of review to sales team and maintenance team.; Risks of incorrect interpretation include signficant financial risk due to customer audit of pricing.
    • primo Documentation Archive / Maintenance:; As documents are created / received that support the terms and conditions of Office Depot BSD Sales agreements, this role receives the file, names the file according to established protocol, adds it to the archive (Aprimo), and associates it to the related Contract Summary Form.; Purpose is to create and maintain a documentation trail to support all contract activity undertaken on support of the OD and customer relationship.; The use of this documentation becomes critical during customer audits.

    Qualifications

    • Bachelor's Degree in Marketing, Business or;Finance
    • Two to four years of experience and/or training in Sales Support.
    • OD Sales Support experience desired.

    Other Information

    • Working to Excellent knowledge of Microsoft Office applications, to include Excel, Word, and Access
    • Working knowledge of Public Sector policies and procedures, ;;Excellent time management and data management skills.
    • Ability to prioritize work.; Ability to follow written instructions.; Ability to communicate effectively via e-mail.; Familiar with sales math (calculating gross profit, IMU%, etc.).;;;;
    • Strong communication skills - written and spoken.
    • Team player

    Equal Employment Opportunity

    Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

    We will consider for employment qualified applicants with arrest and conviction records.

    How to Apply

    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

    Pay, Benefits & Work Schedule

    Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

    Fair Chance Ordinance

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

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Career Progression

  • 2010
    ISO REP, TECH
  • 2012
    COPY/PRINT DEPARTMENT MANAGER
  • 2014
    DISTRICT SALES MANAGER
  • 2020
    DIRECTOR, EMERGING GROWTH

Associate Spotlight

Chasity S
 

Chasity Schneider

Customer Programs Lead, Sales

"I came to Office Depot as a part time cashier in college. I quickly started working in the Copy & Print Center and was soon promoted to Department Manager. Less than 2 years later, I took a job with BSD in Outside CPD sales and since then have transitioned into several roles within the BSD organization. Thanks to my amazing manager who saw my potential and #LifeAtDepot for promoting growth!"

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