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Overview

The role of Sr. Site Reliability Engineer is to support and enforce reliability elements into technological solutions that deliver an exceptional customer experience. As part of Office Depot’s Site Reliability Engineering team, you’ll leverage your development background to promote a framework which will deliver optimal levels of performance and reliability throughout Office Depot’s systems and services.  You will collaborate with our product teams and software developers to improve the resiliency of our applications through development based on reliability requirements. You’ll bridge the gap between platform and product teams to ensure deployment consistency throughout our Technology organizations while utilizing your operational excellence to provide stability across our customer-facing sites and services.  This is an opportunity to shape and strengthen our SRE practice, serving as a key contributor to a versatile, high velocity team.

The ideal candidates should have advanced coding skills in Java, Python, Shell and YAML, preferably with a minimum of 3-5 years of experience in all of these or similar languages. Candidates should have 3+ years’ experience in at least two of the following roles: SRE, DevOps, Software Engineering, leveraging automation extensively to achieve key deliverables.

Primary Responsibility:

  • Independently designs, implements, productionizes and maintains site reliability guidelines, processes and systems
  • Service Level Definition, Configuration and Measurement:
    • Define SLIs, SLOs & SLAs specific to each application or system
    • Configuration of monitoring & alerting tools suitable for each product and/or platform team
    • Measure reliability & resilience (through pre-defined SLIs & SLOs) utilizing monitoring/alerting tools to drive continuous improvement based on data analysis
  • Incident Management 
    • Facilitation of incident response through the engagement of various teams and stakeholders, while providing robust communication and visibility to the organization during service interruptions
    • Provide Root Cause Analysis for failures 
    • Experience with a modern incident management platform (OpsGenie) to effectively drive incident response and problem resolution 
  • Monitoring & Alerting 
    • Debug defects as well as develop dashboards using modern monitoring tools (e.g. New Relic, Splunk, AIOPs) to enable a reduction in mttd (detection time) & mttr (resolution time)
    • Build monitors and alerts designed to manage SLAs, optimize performance and minimize outages 
    • Construct E2E customer journey dashboards and alerts for customized transactions and applications
  • Automates reliability requirements into system and application implementations and updates
  • Guides the development team in application design focused on reliability requirements; assisting with data modeling/flows as well as the identification of key integrations
  • Work with product management team to contribute to 1) the identification of reliability features & requirements and 2) level of effort estimates
  • Translate user stories and functional requirements into resilient & secure technical designs
  • Focus on professional development through our wide array of learning opportunities for continued growth within the Office Depot team

Education & Experience:

  • Computer Science or Engineering discipline preferred
  • Candidates should have 3+ years’ experience in SRE and either or both of the following roles: DevOps, Software Engineering, leveraging automation extensively to achieve key deliverables.
  • Application Development, DevOps, Automation

Technical Competencies:

  • Java EE, Go
  • Python, Bash, Shell, YAML
  • Spring, Spring Boot, Spring MVC, Vertx, GraphQL
  • Git
  • CI-CD (Jenkins, Ansible, etc)
  • Public Cloud IaaS & PaaS services (ie. Compute / Database / Messaging / Object Storage)
  • Ability to create standardized and customized monitoring & alerting policies (New Relic & Opsgenie) 
  • Tomcat, Apache, WebSphere
  • NoSQL DB (ie. Couchbase / MongoDB / Elastic)
  • RDBMS (ie. MySQL / PostgreSQL / MS SQL Server / Oracle)
  • HTTP / WebSocket / gRPC
  • Linux/Unix basics
 
 
Pay, Benefits & Work Schedule
Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
 
How To Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
 
Equal Employment Opportunity
Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
 

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Medical Insurance/Prescription Drugs
  • Dental Insurance
  • Vision Insurance
  • Flu shots

Emotional:

  • Mental Health Benefits
  • Support Programs
  • Employee Assistance Program (EAP)

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

Financial:

  • 401(k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Commuter Benefits
  • FSA/HSA Pre-Tax Benefits
  • HSA Employer Match
  • Discount Center
  • Employee & Dependent Life and Accidental Death & Dismemberment
  • Short & Long-Term Disability

Community:

  • Charitable Giving
  • Volunteering & Mentorship
  • Associate Resource Groups focused on Diversity and Inclusion

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

Physical:

  • Flu Shots

Work-Life:

  • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

  • 401 (k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Discount Center

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    The role of Sr. Site Reliability Engineer is to support and enforce reliability elements into technological solutions that deliver an exceptional customer experience. As part of Office Depot’s Site Reliability Engineering team, you’ll leverage your development background to promote a framework which will deliver optimal levels of performance and reliability throughout Office Depot’s systems and services.  You will collaborate with our product teams and software developers to improve the resiliency of our applications through development based on reliability requirements. You’ll bridge the gap between platform and product teams to ensure deployment consistency throughout our Technology organizations while utilizing your operational excellence to provide stability across our customer-facing sites and services.  This is an opportunity to shape and strengthen our SRE practice, serving as a key contributor to a versatile, high velocity team.

    The ideal candidates should have advanced coding skills in Java, Python, Shell and YAML, preferably with a minimum of 3-5 years of experience in all of these or similar languages. Candidates should have 3+ years’ experience in at least two of the following roles: SRE, DevOps, Software Engineering, leveraging automation extensively to achieve key deliverables.

    Primary Responsibility:

    • Independently designs, implements, productionizes and maintains site reliability guidelines, processes and systems
    • Service Level Definition, Configuration and Measurement:
      • Define SLIs, SLOs & SLAs specific to each application or system
      • Configuration of monitoring & alerting tools suitable for each product and/or platform team
      • Measure reliability & resilience (through pre-defined SLIs & SLOs) utilizing monitoring/alerting tools to drive continuous improvement based on data analysis
    • Incident Management 
      • Facilitation of incident response through the engagement of various teams and stakeholders, while providing robust communication and visibility to the organization during service interruptions
      • Provide Root Cause Analysis for failures 
      • Experience with a modern incident management platform (OpsGenie) to effectively drive incident response and problem resolution 
    • Monitoring & Alerting 
      • Debug defects as well as develop dashboards using modern monitoring tools (e.g. New Relic, Splunk, AIOPs) to enable a reduction in mttd (detection time) & mttr (resolution time)
      • Build monitors and alerts designed to manage SLAs, optimize performance and minimize outages 
      • Construct E2E customer journey dashboards and alerts for customized transactions and applications
    • Automates reliability requirements into system and application implementations and updates
    • Guides the development team in application design focused on reliability requirements; assisting with data modeling/flows as well as the identification of key integrations
    • Work with product management team to contribute to 1) the identification of reliability features & requirements and 2) level of effort estimates
    • Translate user stories and functional requirements into resilient & secure technical designs
    • Focus on professional development through our wide array of learning opportunities for continued growth within the Office Depot team

    Education & Experience:

    • Computer Science or Engineering discipline preferred
    • Candidates should have 3+ years’ experience in SRE and either or both of the following roles: DevOps, Software Engineering, leveraging automation extensively to achieve key deliverables.
    • Application Development, DevOps, Automation

    Technical Competencies:

    • Java EE, Go
    • Python, Bash, Shell, YAML
    • Spring, Spring Boot, Spring MVC, Vertx, GraphQL
    • Git
    • CI-CD (Jenkins, Ansible, etc)
    • Public Cloud IaaS & PaaS services (ie. Compute / Database / Messaging / Object Storage)
    • Ability to create standardized and customized monitoring & alerting policies (New Relic & Opsgenie) 
    • Tomcat, Apache, WebSphere
    • NoSQL DB (ie. Couchbase / MongoDB / Elastic)
    • RDBMS (ie. MySQL / PostgreSQL / MS SQL Server / Oracle)
    • HTTP / WebSocket / gRPC
    • Linux/Unix basics
     
     
    Pay, Benefits & Work Schedule
    Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
     
    How To Apply
    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
     
    Equal Employment Opportunity
    Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
     

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Medical Insurance/Prescription Drugs
    • Dental Insurance
    • Vision Insurance
    • Flu shots

    Emotional:

    • Mental Health Benefits
    • Support Programs
    • Employee Assistance Program (EAP)

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

    Financial:

    • 401(k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Commuter Benefits
    • FSA/HSA Pre-Tax Benefits
    • HSA Employer Match
    • Discount Center
    • Employee & Dependent Life and Accidental Death & Dismemberment
    • Short & Long-Term Disability

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
    • Associate Resource Groups focused on Diversity and Inclusion
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion

    Physical:

    • Flu Shots

    Work-Life:

    • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

    Financial:

    • 401 (k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Discount Center
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

 
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Career Progression

  • 2012
    SALES/SOLUTIONS ADVISOR
  • 2014
    GENERAL MANAGER
  • 2018
    STORE PROJECTS MANAGER
  • 2020
    SR. PRODUCT DIRECTOR

#LifeAtDepot

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