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Overview

Responsibilities

 

The Service Consultant will be responsible for a broad range of administrative and sales support duties associated with supporting field sales representatives within Contract Sales that includes but not limited to maintaining customer satisfaction by resolving customer issues, inventory/replenishment, attending vendor events, order entry, customer training and troubleshooting customer service requests from clients.

  • Respond to account service needs which cannot be resolved over the telephone and do not constitute the core selling responsibilities of the Field Sales rep.
  • Resolve issues to the customer’s satisfaction through experience and utilization of available resources
  • Customer Training
  • Assist Field Sales rep. in providing initial and ongoing account support, including: distribute catalogs and requisition forms, provide end-user catalog training, develop invoices when necessary, inventory and coordinate the replenishment of BSD catalogs and appropriate marketing materials at the customer location
  • Attending vendor events
  • Generate reports, account maintenance, order tracking. Research on back orders, missing orders, and discontinued products

Qualifications

 

  • College degree or equivalent related work experience
  • Minimum of 3 years Customer Service, Sales Support experience and or Business Administration

 

Other Information

 

  • Computer literate, strong proficiency in MS Word, Power Point, Excel
  • SFDC, Microsoft Office Applications
  • Ability to multitask
  • Ability to adapt to change in a fast growing and complex sales environment
  • Self-starter
  • Detail oriented
  • Conscientious
  • English, Bilingual, helpful.

 

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

 

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

 

Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    Responsibilities

     

    The Service Consultant will be responsible for a broad range of administrative and sales support duties associated with supporting field sales representatives within Contract Sales that includes but not limited to maintaining customer satisfaction by resolving customer issues, inventory/replenishment, attending vendor events, order entry, customer training and troubleshooting customer service requests from clients.

    • Respond to account service needs which cannot be resolved over the telephone and do not constitute the core selling responsibilities of the Field Sales rep.
    • Resolve issues to the customer’s satisfaction through experience and utilization of available resources
    • Customer Training
    • Assist Field Sales rep. in providing initial and ongoing account support, including: distribute catalogs and requisition forms, provide end-user catalog training, develop invoices when necessary, inventory and coordinate the replenishment of BSD catalogs and appropriate marketing materials at the customer location
    • Attending vendor events
    • Generate reports, account maintenance, order tracking. Research on back orders, missing orders, and discontinued products

    Qualifications

     

    • College degree or equivalent related work experience
    • Minimum of 3 years Customer Service, Sales Support experience and or Business Administration

     

    Other Information

     

    • Computer literate, strong proficiency in MS Word, Power Point, Excel
    • SFDC, Microsoft Office Applications
    • Ability to multitask
    • Ability to adapt to change in a fast growing and complex sales environment
    • Self-starter
    • Detail oriented
    • Conscientious
    • English, Bilingual, helpful.

     

    Pay, Benefits & Work Schedule

    Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

    How to Apply

     

    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

    Equal Employment Opportunity

     

    Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

    Fair Chance Ordinance

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

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Career Progression

  • 2010
    ISO REP, TECH
  • 2012
    COPY/PRINT DEPARTMENT MANAGER
  • 2014
    DISTRICT SALES MANAGER
  • 2020
    DIRECTOR, EMERGING GROWTH

Associate Spotlight

Chasity S
 

Chasity Schneider

Customer Programs Lead, Sales

"I came to Office Depot as a part time cashier in college. I quickly started working in the Copy & Print Center and was soon promoted to Department Manager. Less than 2 years later, I took a job with BSD in Outside CPD sales and since then have transitioned into several roles within the BSD organization. Thanks to my amazing manager who saw my potential and #LifeAtDepot for promoting growth!"

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