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Overview

The Digital Experience Manager (DEM) focuses on the customer experience and website merchandising in order to increase conversion and improve customer experience on our WWW (consumer) & BSD (B2B) websites by monitoring KPI trends on storefront, category and SKU pages. The DEM collaborates with marketing, merchandising, SEO, product and technology teams as well as eCommerce peers and leadership on website category optimizations and experiences. 

Primary Responsibilities:

  • Operates independently when identifying opportunities to optimize product category performance metrics on BSD and WWW websites
  • Utilizes Google Analytics, Glassbox, and Medallia to analyze the data in order to understand the customer’s behavior regarding specific categories and actions to improve the experience.
  • Works with merchant teams to understand the category needs on the websites. Supports new product launches and other seasonal launches (such as Back to school). 
  • Collaborates with eCommerce and development peers on category optimizations regarding search, taxonomy, storefronts, SKU page, etc. 
  • Works with digital marketing to ensure product launches and other category efforts are aligned with our website experiences.
  • Helps monetization team on site placements to drive incremental vendor support.

Education & Experience:

  • Bachelor's degree in Business, eCommerce, etc.
  • A minimum of 7 - 9 years of relevant experience in eCommerce/Merchandising
  • Technical Competencies: Experience with analyzing data; Google Analytics preferred
  • Skills and Abilities: Analytical, User Experience, A/B testing, Conversion Rate Optimization (CRO)
  • Personal Attributes:
    • Collaborative
    • Good communicator
    • Works well independently
    • Team player

*Please note that we are open to remote candidates for this role.

 
Pay, Benefits & Work Schedule
Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
 
How To Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
 
Equal Employment Opportunity
Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
 

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    The Digital Experience Manager (DEM) focuses on the customer experience and website merchandising in order to increase conversion and improve customer experience on our WWW (consumer) & BSD (B2B) websites by monitoring KPI trends on storefront, category and SKU pages. The DEM collaborates with marketing, merchandising, SEO, product and technology teams as well as eCommerce peers and leadership on website category optimizations and experiences. 

    Primary Responsibilities:

    • Operates independently when identifying opportunities to optimize product category performance metrics on BSD and WWW websites
    • Utilizes Google Analytics, Glassbox, and Medallia to analyze the data in order to understand the customer’s behavior regarding specific categories and actions to improve the experience.
    • Works with merchant teams to understand the category needs on the websites. Supports new product launches and other seasonal launches (such as Back to school). 
    • Collaborates with eCommerce and development peers on category optimizations regarding search, taxonomy, storefronts, SKU page, etc. 
    • Works with digital marketing to ensure product launches and other category efforts are aligned with our website experiences.
    • Helps monetization team on site placements to drive incremental vendor support.

    Education & Experience:

    • Bachelor's degree in Business, eCommerce, etc.
    • A minimum of 7 - 9 years of relevant experience in eCommerce/Merchandising
    • Technical Competencies: Experience with analyzing data; Google Analytics preferred
    • Skills and Abilities: Analytical, User Experience, A/B testing, Conversion Rate Optimization (CRO)
    • Personal Attributes:
      • Collaborative
      • Good communicator
      • Works well independently
      • Team player

    *Please note that we are open to remote candidates for this role.

     
    Pay, Benefits & Work Schedule
    Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
     
    How To Apply
    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
     
    Equal Employment Opportunity
    Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
     

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

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