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Overview

Specialist, Supply Chain Job Summary:

Office Depot, an industry leading provider of office supplies, is looking for experienced Supply Chain professionals who can make a positive impact on our overall network. Our Supply Chain Specialists interface with state-of-the-art technology and computer systems such as Microsoft Office 365, GMillenia, Oracle, and Elementum daily. Those systems are used to provide critical communications between all aspects of the operation to resolve customer issues. These aspects include but are not limited to transportation, operations, front line customer service, CC and AB billing, loss prevention, and potentially external customers. Using a combination of critical thinking and analytical skills, our Supply Chain Specialists will not only work to recover singular customer orders that contain defects, but also utilize their knowledge and experience to reduce future potential defects by identifying trends and root causing to improve processes and reduce overall company shrink while helping execute and evaluate trial work in specific warehouses across the country to help reduce and eliminate common supply chain issues such as late deliveries, returns not picked up, and replacement orders shipping in error.

Responsibilities:

  • Delivery Only processing – Orders not delivered complete require review and either approval or deletion of the customer request for new shipment.
    • Must be completed by COB local time.
    • Determine whether the keyed DO should be approved or deleted based on thorough research and investigation.
    • Approve DOs for concealed shortage, orders not shipped, damage, not delivered, or lost in transit.
    • Delete DO’s when duplicate requests exist, original order delivered after DO request, or when valid POD is available.
    • Must assign a reason code for each approval and deletion so that supply chain can quickly and efficiently root cause trends within their market.
    • Must send reverse resolution form for all DOs deleted for cause for customer advisement.
  • Comm Boxes (East/West) – Global mailboxes for general concerns to resolve customer issues.; Comm Team is the liaison between multiple departments within Office Depot and communication is critical to success.
    • Upload Order exceptions for large order delivery failure or LOD.
    • Manage LOG HOTs across the network as part of disaster recovery efforts.
    • Organize OS&D (over/short/damage reports provided by carriers).
    • Manage critical credit only requests from ECR, account managers, and customer service.
    • Communicate issues to carriers and DC’s for Loss Prevention.
    • Work with contract maintenance to update accounts and correct misrouted orders when needed.
    • Provide update to dispute resolution (account billing and OMS credit card and other).
    • Assist carriers, executive customer relations, sales support, account managers and DC personnel with concerns and order issues (ex. Gate code needed, address invalid, carrier cannot deliver as product tendered was damaged, etc.).
    • Communicate with replenishment on stock issues.
  • Service Requests – When a customer calls into the front-end Customer Service team with a general complaint, it is recorded and categorized. The request is then sent to the Comm Team to be researched and resolved.
    • Resolve various customer issues reported through the Front-Line Customer Service via the EBS Case Management System.
    • Communicate with carriers and internal Depot teams to achieve a swift and decisive resolution for the customer.
    • Research and analyze data to reduce common service request errors.
  • Late Delivery and Return Not Picked Up – Customers may call into front line customer service to specifically complain their order was not delivered or a return was not picked up.
    • Bridge communication between carriers and Office Depot internal teams to ensure the customers concern is resolved.
    • Obtain proof of completion for returns not picked up and late delivery reports from the carrier(s).
  • Credit Only processing – Credits pending approval or deletion for customers who have not received orders, require billing corrections, or require satisfaction credits.
    • Research requested credits to determine validity and process appropriately. These include but are not limited to delivery fees, price variance, miscellaneous fees, and general credit requests.
    • Research and work with reconciliation teams to determine if requested credit should or should not impact inventory and modify credit accordingly. This helps reduce shrink company wide.
    • Approve credits for refused orders, delivery failure issues, pricing errors, billing error orders not delivered in part or in whole, delivery fees, VW and non-code that do not auto release, print department orders, drop-ship orders not delivered, defective/ damaged product.
    • Advise transportation on possible claim issues.
    • Any credit not approved requires reverse CRF be sent for customer advisement.

Qualifications:

  • High School or equivalent
  • Supply chain background preferred

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

Other Information

  • Proficiency in Microsoft Office (Excel, Word, etc.)
  • Proficiency using e-mail, ideally Microsoft Office 365 Mail/Drive/Calendar etc.
  • Proficiency with computers
  • Typing skills
  • Critical thinking skills
  • Ability to research independently and make educated judgment calls in regards to reshipments, credits, customer issues, etc.
  • Trained on site (i.e. PeopleSoft, Kronos, etc.)
  • Ability to work independently
  • Self-motivated to achieve hourly/daily/weekly department standards

 

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    Specialist, Supply Chain Job Summary:

    Office Depot, an industry leading provider of office supplies, is looking for experienced Supply Chain professionals who can make a positive impact on our overall network. Our Supply Chain Specialists interface with state-of-the-art technology and computer systems such as Microsoft Office 365, GMillenia, Oracle, and Elementum daily. Those systems are used to provide critical communications between all aspects of the operation to resolve customer issues. These aspects include but are not limited to transportation, operations, front line customer service, CC and AB billing, loss prevention, and potentially external customers. Using a combination of critical thinking and analytical skills, our Supply Chain Specialists will not only work to recover singular customer orders that contain defects, but also utilize their knowledge and experience to reduce future potential defects by identifying trends and root causing to improve processes and reduce overall company shrink while helping execute and evaluate trial work in specific warehouses across the country to help reduce and eliminate common supply chain issues such as late deliveries, returns not picked up, and replacement orders shipping in error.

    Responsibilities:

    • Delivery Only processing – Orders not delivered complete require review and either approval or deletion of the customer request for new shipment.
      • Must be completed by COB local time.
      • Determine whether the keyed DO should be approved or deleted based on thorough research and investigation.
      • Approve DOs for concealed shortage, orders not shipped, damage, not delivered, or lost in transit.
      • Delete DO’s when duplicate requests exist, original order delivered after DO request, or when valid POD is available.
      • Must assign a reason code for each approval and deletion so that supply chain can quickly and efficiently root cause trends within their market.
      • Must send reverse resolution form for all DOs deleted for cause for customer advisement.
    • Comm Boxes (East/West) – Global mailboxes for general concerns to resolve customer issues.; Comm Team is the liaison between multiple departments within Office Depot and communication is critical to success.
      • Upload Order exceptions for large order delivery failure or LOD.
      • Manage LOG HOTs across the network as part of disaster recovery efforts.
      • Organize OS&D (over/short/damage reports provided by carriers).
      • Manage critical credit only requests from ECR, account managers, and customer service.
      • Communicate issues to carriers and DC’s for Loss Prevention.
      • Work with contract maintenance to update accounts and correct misrouted orders when needed.
      • Provide update to dispute resolution (account billing and OMS credit card and other).
      • Assist carriers, executive customer relations, sales support, account managers and DC personnel with concerns and order issues (ex. Gate code needed, address invalid, carrier cannot deliver as product tendered was damaged, etc.).
      • Communicate with replenishment on stock issues.
    • Service Requests – When a customer calls into the front-end Customer Service team with a general complaint, it is recorded and categorized. The request is then sent to the Comm Team to be researched and resolved.
      • Resolve various customer issues reported through the Front-Line Customer Service via the EBS Case Management System.
      • Communicate with carriers and internal Depot teams to achieve a swift and decisive resolution for the customer.
      • Research and analyze data to reduce common service request errors.
    • Late Delivery and Return Not Picked Up – Customers may call into front line customer service to specifically complain their order was not delivered or a return was not picked up.
      • Bridge communication between carriers and Office Depot internal teams to ensure the customers concern is resolved.
      • Obtain proof of completion for returns not picked up and late delivery reports from the carrier(s).
    • Credit Only processing – Credits pending approval or deletion for customers who have not received orders, require billing corrections, or require satisfaction credits.
      • Research requested credits to determine validity and process appropriately. These include but are not limited to delivery fees, price variance, miscellaneous fees, and general credit requests.
      • Research and work with reconciliation teams to determine if requested credit should or should not impact inventory and modify credit accordingly. This helps reduce shrink company wide.
      • Approve credits for refused orders, delivery failure issues, pricing errors, billing error orders not delivered in part or in whole, delivery fees, VW and non-code that do not auto release, print department orders, drop-ship orders not delivered, defective/ damaged product.
      • Advise transportation on possible claim issues.
      • Any credit not approved requires reverse CRF be sent for customer advisement.

    Qualifications:

    • High School or equivalent
    • Supply chain background preferred

    Equal Employment Opportunity

    Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

    We will consider for employment qualified applicants with arrest and conviction records.

    How to Apply

    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

    Pay, Benefits & Work Schedule

    Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

    Other Information

    • Proficiency in Microsoft Office (Excel, Word, etc.)
    • Proficiency using e-mail, ideally Microsoft Office 365 Mail/Drive/Calendar etc.
    • Proficiency with computers
    • Typing skills
    • Critical thinking skills
    • Ability to research independently and make educated judgment calls in regards to reshipments, credits, customer issues, etc.
    • Trained on site (i.e. PeopleSoft, Kronos, etc.)
    • Ability to work independently
    • Self-motivated to achieve hourly/daily/weekly department standards

     

    Fair Chance Ordinance

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

 
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Career Progression

  • 2008
    SUPPLY CHAIN TRAINER
  • 2011
    DISTRIBUTION MANAGER
  • 2015
    SR. MANAGER, SUPPLY CHAIN OPERATIONS
  • 2019
    SUPPLY CHAIN REGIONAL VP

Associate Spotlight

Jon L
 

Jon Lanning

Inbound Specialist, Supply Chain

"I am currently the specialist on first shift helping to oversee module putaway. With the diverse culture Office Depot has, I play a huge role in the training of new associates. I am currently a member of the Lit Program where I am being trained to be a manager with Office Depot. I feel my role is huge in the promotion of positivity, and also creating effective work teams. What gravitated me to Office Depot was my mother worked for the company for many years prior. The stories she would tell about the amazing culture at her work changed my career path to Office Depot. I love where this journey has taken me and the growth I’ve had through the company."

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