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Overview
The Manager, Financial Systems is responsible for providing Tier II support services to business users in the Finance area. This encompasses understanding the business requirements to properly document and communicate the design to Information Technology. They should have an understanding of accounting concepts to assist with design or remediate issues when discovered by the business. They will work closely with business users and IT support teams to support Oracle EBS and Cloud systems, Cognos reporting solutions and business process definition and improvement. They are expected to have functional and technical knowledge of the Oracle systems to provide guidance on defect resolution or new functionality design to the business process owners. They are critical to Oracle upgrades and conversion from Legacy systems into Oracle.
Primary Responsibilities:
- Communicate with Director level associates for managing resource times and assistance on making decisions for project designs. Reasoning for decisions have to be clearly communicated with the Director/ Sr. Managers of a department to guide in the decision-making process. Ability to quickly highlight the impact to the department after attending new project request meetings from the business. Considered as the expert opinion of system topics by the business.
- Provide guidance to business process owners on functional (MD50) designs or concerns and work with IT to ensure the technical (MD70) designs meet the spirit of the functional design. Understand the Oracle AIM methodology for system changes and ensure processes are followed by the team members for successful execution.
- Provide Tier II support to resolve issues related to systems and processes. Support would require after hours and weekend involvement to problem solve critical defects.
- Provide troubleshooting support to identify root cause of reported issues.
- Provide documentation to clarify issues and solutions in help desk incident tracking software (HP Quality Center Experience and Sharepoint preferred).
- Assist IT Production Support team members with troubleshooting, analyzing, testing and resolving end user issues.
- Take accountability to bring an issue to final resolution.
- Provide analysis to assist end users in understanding the cause of the system issue or the breakdown or absence of the necessary business processes.
- Recommend methods to improve processes and system operations. Suggest best practice changes to business operations.
- Provide training support to end users where there is a lack of understanding of how the current process works or how the system is configured to work.
- Work with the testing planning and execution teams to design and deliver successful testing for defects and change requests. Document and execute on test plans for SIT (System Integration Testing) and UAT (user acceptance testing).
Qualifications:
- Bachelor's degree or equivalent experience
- Oracle Fusion, ERP, Cloud functionality
- Background in Accounting or knowledge of accounting systems
- 1-5 years’ experience with Oracle EBS package modules including Cloud, experience with Cognos Reporting Tool strongly preferred
- At least 1 full cycle ERP implementation experience preferred
- 3-7 years supporting Oracle financial modules that are highly interfaced to outside systems
- 3-7 years’ experience with Oracle AIM methodology that includes gathering business requirements (BR030), designing business process flow diagrams (BP080/090), creating functional design documentation (MD050), and confirming technical design documents (MD070)
- 3-7 years’ experience with key business processes for large corporate retail with Legacy systems (high volume transactions, etc.)
- Advanced skills in Microsoft Word, Excel, Visio, PowerPoint, and Project
- Proficient in problem solving, requirements gathering, analysis and documentation
- Project management skills
- Excellent oral and written language skills
- Report development / Data warehouse integration (Terradata) experience a plus
- Oracle Release 12 experience a plus
Pay, Benefits & Work Schedule
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
How To Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity
The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Physical:
- Medical Insurance/Prescription Drugs
- Dental Insurance
- Vision Insurance
- Flu shots
Emotional:
- Mental Health Benefits
- Support Programs
- Employee Assistance Program (EAP)
Work-Life:
- Location Events & Activities
- Onboarding Plan & 'Buddy'
- Recognition & Rewards Programs
- Flexible Work Schedules
- Paid Holidays (as applicable by business unit)
- Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
Financial:
- 401(k) and Roth Savings Plans
- Savings Plan Employer Match
- Commuter Benefits
- FSA/HSA Pre-Tax Benefits
- HSA Employer Match
- Discount Center
- Employee & Dependent Life and Accidental Death & Dismemberment
- Short & Long-Term Disability
Community:
- Charitable Giving
- Volunteering & Mentorship
- Associate Resource Groups focused on Diversity and Inclusion
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Emotional:
- Employee Assistance Programs
Community:
- Associate Resource Groups focused on Diversity and Inclusion
Physical:
- Flu Shots
Work-Life:
- Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment
Financial:
- 401 (k) and Roth Savings Plans
- Savings Plan Employer Match
- Discount Center
As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.
Career Progression
- 2014MERCHANDISING INTERN
- 2015CATEGORY ASSISTANT
- 2017SR. ASSOCIATE MERCHANT
- 2020DIVISIONAL MERCHANDISING DIRECTOR
Associate Spotlight
Carlos Quiros
Lead Functional Analyst, PMO
"I began my career as an intern in Property Accounting at Office Depot 12 years ago. Office Depot helped me leverage my academic background in Finance, leading me to tenures in General Accounting, Accounts Receivable, Financial Planning & Analysis. I was able to then pivot my career to the IT PMO, and more recently the EPMO. As a Lead Functional Analyst, I work to improve the financial visibility of projects to Project Managers and Leaders across the enterprise as well as to enable better decision making. I look forward to growing with Office Depot and contributing to a winning environment!"
#LifeAtDepot
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