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Overview

As a UX Director, you will drive large-scale initiatives that create or enhance the online customer experiences for consumers, business users. You'll be a part of a centralized customer experience team and shepherd best practices for a cross-functional team of software developers and product leaders. You will drive early stage discovery on some of the most strategic initiatives in the company, as well as work with CX Leadership and others to help improve processes that will empower teams to build better and faster for customers.
 
Primary Responsibilities:
 
1. Presents strategic design decisions with clarity and poise to highest levels of leadership; clearly depicts why design is achieving the goal for the user and the business; integrates multi-phased approaches for long-term initiatives that cross multiple tech experiences
2. Identifies means in which teams engage; Leads in collaboration with other designers as well as partners in engineering and product management to achieve business outcomes; also produces assets such as wire-frames, UI design or prototyping as needed for portfolio of products
3. Develops and operationalizes formal and informal techniques for diverging and converging on problems and solutions; leads teams into deep analysis of solutions
4. Independently partners with research experts and end users, beyond usability testing. Uses data and research methodologies to improve the customer experience; Develops and mentors other across the UX team on research activities and customer engagements
5. Helps drive continued modernization of use of tools (Sketch, InVision, etc.) and design methodologies (workshops, design ops, research methods, etc.) for the organization
 
 
Education & Experience
 
Level of Formal Education: Bachelors degree or equivalent experience
Area of Study: Design or technical spaces such as: Design, Fine Arts, Computer Science/Engineering.
Years of Experience: Minimum 10 years experience in related field
Type of Experience:
• Web and mobile UX Design
• Interaction design, service design, visual design, UX writing, voice design
Special Certifications: (CPA, Etc.)
• None required
Language Skills: •
Technical Competencies:
• Extensive experience in research and design techniques
• Mastery of Sketch, InVision, and similar
Skills and Ability: A solid command of these skills will allow you to be successful in this role:
• Customer engagement
• Relentless attention to detail
• Builds Collaborative Relationships: Anticipates customer needs and champions initiatives to increase customer satisfaction. Builds effective professional relationships with internal and external stakeholders
• Makes Decisions Using Analytical Thinking: analyzes and integrates diverse and complex quantitative and qualitative data from a wide range of sources. Sees key, high level trends across data sets. Recognizes subtle inter-relationships among multiple issues and sees the potential effects on the overall system or process.
• Communication Skills: Excellent verbal and written communication skills; regularly required to make presentations to stakeholders, and must clearly present, articulate, and defend research findings, design decisions, and formulated strategies to the stakeholders in a way that they can relate to and easily understand.
• Interpersonal/People Skills: ability to facilitate smooth collaboration and relations necessary to be successful in this role; not troubled by complications, disagreements, and unnecessary delays. Ability to build trust among team members and convince people to follow him/her. Effective presentation skills. 
• Leadership Qualities: Ability to continuously drive results, display a high level of confidence not just in self but in other people as well, inspire and motivate team performance.  Demonstrate an ability to navigate complex situations and tasks with calmness and composure, setting an example for others. Ability to identify, attract, and develop team talent.
Information Systems: (People Soft, etc.)
• Mastery of Sketch, InVision, and similar
 
 
Pay, Benefits & Work Schedule
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
 
How To Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
 
Equal Employment Opportunity
The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
 

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    As a UX Director, you will drive large-scale initiatives that create or enhance the online customer experiences for consumers, business users. You'll be a part of a centralized customer experience team and shepherd best practices for a cross-functional team of software developers and product leaders. You will drive early stage discovery on some of the most strategic initiatives in the company, as well as work with CX Leadership and others to help improve processes that will empower teams to build better and faster for customers.
     
    Primary Responsibilities:
     
    1. Presents strategic design decisions with clarity and poise to highest levels of leadership; clearly depicts why design is achieving the goal for the user and the business; integrates multi-phased approaches for long-term initiatives that cross multiple tech experiences
    2. Identifies means in which teams engage; Leads in collaboration with other designers as well as partners in engineering and product management to achieve business outcomes; also produces assets such as wire-frames, UI design or prototyping as needed for portfolio of products
    3. Develops and operationalizes formal and informal techniques for diverging and converging on problems and solutions; leads teams into deep analysis of solutions
    4. Independently partners with research experts and end users, beyond usability testing. Uses data and research methodologies to improve the customer experience; Develops and mentors other across the UX team on research activities and customer engagements
    5. Helps drive continued modernization of use of tools (Sketch, InVision, etc.) and design methodologies (workshops, design ops, research methods, etc.) for the organization
     
     
    Education & Experience
     
    Level of Formal Education: Bachelors degree or equivalent experience
    Area of Study: Design or technical spaces such as: Design, Fine Arts, Computer Science/Engineering.
    Years of Experience: Minimum 10 years experience in related field
    Type of Experience:
    • Web and mobile UX Design
    • Interaction design, service design, visual design, UX writing, voice design
    Special Certifications: (CPA, Etc.)
    • None required
    Language Skills: •
    Technical Competencies:
    • Extensive experience in research and design techniques
    • Mastery of Sketch, InVision, and similar
    Skills and Ability: A solid command of these skills will allow you to be successful in this role:
    • Customer engagement
    • Relentless attention to detail
    • Builds Collaborative Relationships: Anticipates customer needs and champions initiatives to increase customer satisfaction. Builds effective professional relationships with internal and external stakeholders
    • Makes Decisions Using Analytical Thinking: analyzes and integrates diverse and complex quantitative and qualitative data from a wide range of sources. Sees key, high level trends across data sets. Recognizes subtle inter-relationships among multiple issues and sees the potential effects on the overall system or process.
    • Communication Skills: Excellent verbal and written communication skills; regularly required to make presentations to stakeholders, and must clearly present, articulate, and defend research findings, design decisions, and formulated strategies to the stakeholders in a way that they can relate to and easily understand.
    • Interpersonal/People Skills: ability to facilitate smooth collaboration and relations necessary to be successful in this role; not troubled by complications, disagreements, and unnecessary delays. Ability to build trust among team members and convince people to follow him/her. Effective presentation skills. 
    • Leadership Qualities: Ability to continuously drive results, display a high level of confidence not just in self but in other people as well, inspire and motivate team performance.  Demonstrate an ability to navigate complex situations and tasks with calmness and composure, setting an example for others. Ability to identify, attract, and develop team talent.
    Information Systems: (People Soft, etc.)
    • Mastery of Sketch, InVision, and similar
     
     
    Pay, Benefits & Work Schedule
    The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
     
    How To Apply
    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
     
    Equal Employment Opportunity
    The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
     

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

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Career Progression

  • 2012
    SALES/SOLUTIONS ADVISOR
  • 2014
    GENERAL MANAGER
  • 2018
    STORE PROJECTS MANAGER
  • 2020
    SR. PRODUCT DIRECTOR

Associate Spotlight

Phillip R
 

Phillip Rumpf

Retail District Sales Manager

Meet Phillip Rumpf, our Retail District Sales Manager in the Salt Lake City UT market. Phillip has been with Office Depot for 5 years now, and in that time, he has quickly advanced through our stores organization as a Customer Service Manager, Assistant Store Manager, Store Manager and now as District Sales Manager.

The path to his current position has been challenging and rewarding and his leadership took the opportunity to develop him and encourage his ambitions along the way. As a Store Manager, Phillip was identified as a high potential leader and was selected for our “Blue Angels” program for leadership development which led to his current DSM role.

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