At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Client Engagement Manager is responsible for customer satisfaction, community outreach, and in-store events for small and medium businesses.; Will partner with the management team in driving a memorable client/customer experience through leadership, communication, community outreach, and passion for the brand. S/he will provide guidance and direction to store associates, including Print Services associates, and will facilitate ongoing training on the business model and the importance of offering our client/customer a holistic service offering. The person in this position will coach and train associates to properly assess client/customer needs to ensure satisfaction in every interaction.; This person will work closely with the management team to build a client/customer centric culture in the store and motivate and inspire associates to build strong relationships to increase customer retention. The Client Engagement Manager will proactively engage with clients/customers to exceed their needs, ensure a positive experience and work to generate revenue by driving a sales culture.; Builds ongoing client/customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge.; Is a Change Champion supporting and implementing change.
The Client Engagement Manager, will also be a ‘Key Carrier’, and will be considered the Leader on Duty. Is responsible for Customer Satisfaction (CSAT) and related results, such as Net Promoter Score (NPS).
High School diploma or equivalent, Bachelor's;degree preferred
Business, Marketing, Retail Management, or another related field preferred
Minimum 2 years of experience in related field
Equal Employment Opportunity
Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Pay, Benefits & Work Schedule
Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Understands the underlying drivers of client/customer satisfaction and delivers exceptional customer service by observing, listening, interacting and following up with client/customer alerts to ensure satisfaction and issue resolution.; Drives positive customer satisfaction levels and provides effective training to associates to enhance the overall client/customer experience.;;;;
Lead customer satisfaction programs and related initiatives such as Net Promoter Score (NPS) as assigned by the General Manager, by identifying areas of opportunity and provide reporting on metrics to advise of progress and recommendations for improvement. Proactively grows business through client/customer centric programs, such as Office Depot Inc. Rewards Programs and local marketing plays (loyalty signups, mobile app downloads, etc.). ;
Leads community outreach initiatives and is accountable for initiating and coordinating in-store events with small and medium businesses to increase foot traffic and client/customer retention.; \u200B
Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Services sales, including print and tech services, by supporting all related current programs, new product launches and special initiatives.
Coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional client/customer service delivery. Supports an environment that encourages creative, innovative thinking and risk taking. ;
Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.
Responsibilities as an External Key Carrier include but are not limited to: ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes activation and deactivation of the store’s alarm system. Responsibilities also include all cash handling, daily store balancing and system process for opening and closing of the store.
Consistently maintains store appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.
Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage and hour, I-9 compliance and other legal requirements.
Fair Chance OrdinanceWe will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.
Meet Phillip Rumpf, our Retail District Sales Manager in the Salt Lake City UT market. Phillip has been with Office Depot for 5 years now, and in that time, he has quickly advanced through our stores organization as a Customer Service Manager, Assistant Store Manager, Store Manager and now as District Sales Manager.
The path to his current position has been challenging and rewarding and his leadership took the opportunity to develop him and encourage his ambitions along the way. As a Store Manager, Phillip was identified as a high potential leader and was selected for our “Blue Angels” program for leadership development which led to his current DSM role.
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