This job posting is no longer active.
Overview
At Office Depot and Office Max, the Services Advisor is a part-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. S/he will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.
The associate in this role will demonstrates a passion for the brand, technology products, furniture, services, print and other services/products offered to our customers. S/he will utilize Office Depot and Office Max’s proven sales principles to proactively engage customers, in order to drive the sales of our total offerings and properly assess customer needs to ensure satisfaction in every interaction.
Primary Responsibility: Percent of Time Spent on Task
1. Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
Performs duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. Ensures the completion of damaged and defective/buy back merchandise through the RCC process.
2. Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
3. Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
Education & Experience
High School diploma or equivalent
1 Year Sales and/or Customer Services experience preferred but not required
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Physical:
- Health Insurance
- Wellness Fairs
- Flu shots
- Fitness & Nutrition Programs
- Ergonomic Support
- Return-to-Work Programs
Emotional:
- Mental Health Benefits
- Support Programs
Work-Life:
- Location Events & Activities
- Onboarding Plan & 'Buddy'
- Recognition & Rewards Programs
- Flexible Work Schedules
- Paid Holidays (as applicable by business unit)
- Paid Time Off
Financial:
- Retirement Programs
- 401(k) Match
- FSA/HSA Pre-Tax Benefits
- HSA Match
- HRA Funding
- Discounts/Perks
- Life/Disability Plans
Community:
- Charitable Giving
- Volunteering & Mentorship
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Emotional:
- Employee Assistance Programs
Community:
- Associate Resource Groups focused on Diversity and Inclusion
As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.
Career Progression
- 2012SALES/SOLUTIONS ADVISOR
- 2014GENERAL MANAGER
- 2018STORE PROJECTS MANAGER
- 2020SR. PRODUCT DIRECTOR
Associate Spotlight
Phillip Rumpf
Retail District Sales Manager
Meet Phillip Rumpf, our Retail District Sales Manager in the Salt Lake City UT market. Phillip has been with Office Depot for 5 years now, and in that time, he has quickly advanced through our stores organization as a Customer Service Manager, Assistant Store Manager, Store Manager and now as District Sales Manager.
The path to his current position has been challenging and rewarding and his leadership took the opportunity to develop him and encourage his ambitions along the way. As a Store Manager, Phillip was identified as a high potential leader and was selected for our “Blue Angels” program for leadership development which led to his current DSM role.
#LifeAtDepot
We’ve Got Whatever You Need, for Wherever You’ll Be
Get what your business needs, when you need it with Office Depot OfficeMax
