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Overview

Summary:

This role provides professional and timely support for a wide range of IT equipment and software. The incumbent must use a proactive approach to resolve issues and have a sense of urgency and accuracy to support leadership. The incumbent must have high standards of professionalism and integrity and ensure that work is carried out in a discreet fashion with extreme confidentiality.

Responsibilities: 

  • Understand, troubleshoot and solve the technology challenges that leadership encounter in day-to-day activities, both onsite and remote.
  • Provide consistent organization, planning, and time management, while working with a broad tolerance for the different work styles of senior executives.
  • Protect and maintain the privacy related to leadership.
  • Maintain excellent communication and customer-service focus while explaining technical issues in non-technical terms to end users.
  • Focus on technology requirements and tools such as laptops, desktop, iPad, iPhone, PC/Tablets, remote access, home offices etc.
  • Respond quickly to technology outages affecting executives’ service at their home offices to restore service as quickly as possible, on a 24/7 basis.
  • Work in partnership with the IT Help Desk Team, understanding and following established technology standards and support processes.

Qualifications:

  • Bachelors degree in Information Systems (or similar focus) or equivalent experience
  • Minimum 10 years experience in IT support, troubleshooting hardware and software problems
  • Minimum of 5 years experience in IT support for senior leader and executive users
  • Experience in managing support-related projects
  • Must speak, read, and write in English fluently
  • Problem-solving across Windows OS and Apple OS platforms
  • Strong attention to detail
  • Timely and organized
  • Ability to clearly and effectively communicate with internal users at all levels
  • Professional experience with current Windows OS, Apple OS, and hardware
  • Professional experience with the Microsoft Office 365 Suite, Microsoft Exchange, and Outlook
  • Experience in Windows Server Active Directory and Windows Server Administration
  • Professional experience with VOIP, mobile technologies, network environment, specifically TCP/IP preferred

 

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.  Other duties may be assigned. Regular attendance and timely appearance are essential for the completion of this work. Job Descriptions are subject to change at any time.

Equal Employment Opportunity 

Office Depot and Office Max are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. 

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. 

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    Summary:

    This role provides professional and timely support for a wide range of IT equipment and software. The incumbent must use a proactive approach to resolve issues and have a sense of urgency and accuracy to support leadership. The incumbent must have high standards of professionalism and integrity and ensure that work is carried out in a discreet fashion with extreme confidentiality.

    Responsibilities: 

    • Understand, troubleshoot and solve the technology challenges that leadership encounter in day-to-day activities, both onsite and remote.
    • Provide consistent organization, planning, and time management, while working with a broad tolerance for the different work styles of senior executives.
    • Protect and maintain the privacy related to leadership.
    • Maintain excellent communication and customer-service focus while explaining technical issues in non-technical terms to end users.
    • Focus on technology requirements and tools such as laptops, desktop, iPad, iPhone, PC/Tablets, remote access, home offices etc.
    • Respond quickly to technology outages affecting executives’ service at their home offices to restore service as quickly as possible, on a 24/7 basis.
    • Work in partnership with the IT Help Desk Team, understanding and following established technology standards and support processes.

    Qualifications:

    • Bachelors degree in Information Systems (or similar focus) or equivalent experience
    • Minimum 10 years experience in IT support, troubleshooting hardware and software problems
    • Minimum of 5 years experience in IT support for senior leader and executive users
    • Experience in managing support-related projects
    • Must speak, read, and write in English fluently
    • Problem-solving across Windows OS and Apple OS platforms
    • Strong attention to detail
    • Timely and organized
    • Ability to clearly and effectively communicate with internal users at all levels
    • Professional experience with current Windows OS, Apple OS, and hardware
    • Professional experience with the Microsoft Office 365 Suite, Microsoft Exchange, and Outlook
    • Experience in Windows Server Active Directory and Windows Server Administration
    • Professional experience with VOIP, mobile technologies, network environment, specifically TCP/IP preferred

     

    The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.  Other duties may be assigned. Regular attendance and timely appearance are essential for the completion of this work. Job Descriptions are subject to change at any time.

    Equal Employment Opportunity 

    Office Depot and Office Max are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. 

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. 

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

 
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Career Progression

  • 2014
    MERCHANDISING INTERN
  • 2015
    CATEGORY ASSISTANT
  • 2017
    SR. ASSOCIATE MERCHANT
  • 2020
    DIVISIONAL MERCHANDISING DIRECTOR

Associate Spotlight

Carlos Q
 

Carlos Quiros

Lead Functional Analyst, PMO

"I began my career as an intern in Property Accounting at Office Depot 12 years ago. Office Depot helped me leverage my academic background in Finance, leading me to tenures in General Accounting, Accounts Receivable, Financial Planning & Analysis. I was able to then pivot my career to the IT PMO, and more recently the EPMO. As a Lead Functional Analyst, I work to improve the financial visibility of projects to Project Managers and Leaders across the enterprise as well as to enable better decision making. I look forward to growing with Office Depot and contributing to a winning environment!"

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