At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.
Owns associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.
Responsible for hiring; merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.
High School diploma or equivalent required; bachelor’s degree preferred
Business, Marketing, Retail Management, or another related field preferred
Minimum two to four years management experience or demonstration of skills and learning through an internal development program
Must have good business acumen
Must be able to effectively lead, coach and manage others in a professional environment
Ability to positively influence at all levels and possess executive presence
Possess excellent verbal and written communication skills.
Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner
Demonstrated leadership capabilities, with the ability to work independently, as well as with others
Must possess sound judgment and people management abilities
Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
Must possess the ability to use computers and technology for information, and to access information necessary to complete the job
Must possess ability to process information/merchandise through POS register system
Pay, Benefits & Work Schedule
How to Apply
Equal Employment Opportunity
We will consider for employment qualified applicants with arrest and conviction records.
Leads, coaches and inspires associates, while creating a culture that builds associate’s trust, brand loyalty and an exceptional customer service experience. Creates and manages a sales focused environment through the training and development of associates at all levels. Accountable for the assessment and development of all talent within the store to create talent bench strength and succession plan.
Deliver an exceptional customer experience by observing, listening, interacting and following up with customers to ensure satisfaction and satisfactory issue resolution. Ensures the implementation and effective application of information, training certification, tools and systems required to meet customer needs.
Responsible for managing performance, talent assessment, development and recognition of all associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and appraisals to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages associate conflicts effectively.
Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the labor model and workforce management system to ensure effective, cost efficient scheduling is in place.
Manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow-through and replenishment processes.
Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling and merchandise presentation and visual appearance.
Lead daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, communications, policies and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs.
Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment and Discrimination, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage and hour, I9 compliance and other legal requirements.
Fair Chance Ordinance
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance
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