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Overview
The Senior Manager, Marketing Campaign Operations will support the Direct, Marketing Campaign Operations by managing all types of campaigns including, but not limited to, campaign journeys, email, print, social, and digital. The individual will manage the execution of production schedules ensuring business requirements, data quality and delivery schedules are met. In addition to campaign responsibilities, the individual will engage with IT support team on all tools and technical aspects of the campaign operations process using Agile methodology. The individual will manage a team of direct reports.
Job Duties and Responsibilities:
- Marketing Automation, Campaign Journey, Campaign Management – manage production campaign schedules and journeys, insure data integrity, insure on schedule delivery of work products; manage ad hoc requests. Experience with tools supporting these activities is required.
- Agile Product Owner for Campaign Management Tools & Processes – develop business requirements, write JIRA stories, set priorities, refine requirements, conduct user acceptance testing and implement fixes and enhancements in production.
- Project Management – participate as subject matter expert on the data requirements and capital projects related to campaign management and campaign journeys.
- People Management - responsible for the supervision, development and mentorship of direct reports. Assign work activities, set quarterly goals and conduct performance reviews.
Qualifications and Requirements:
- Level of Formal Education: Bachelors degree or equivalent experience Master’s preferred.
- Area of Study: Marketing, Database Marketing, Technology, Computer Science
- Years of Experience: Minimum 8 years experience in related field
- Type of Experience:
- B2B or consumer database marketing experience (e-mail, catalog, retail, or service bureau)
- Marketing Automation & CRM experience (Adobe, Marketo, Salesforce) Campaign Management Tools (SAS CIS, SAS EG) experience
- Type of Experience:
- Special Certifications: Agile certifications a plus
- Language Skills: Strong written and verbal communication skills across business and technical audiences
- Technical Competencies:
- Proficient in SQL
- Proficient in a campaign management tool such as SAS CIS or Unica
- Experience in Marketing Automation tools such as Adobe, Marketo or Salesforce is a plus
- Proficient in MS Office products including Excel, Word, Power Point & Access
- Agile Methodology experience is a plus
- Tableau experience is a plus
- Ability to interface with business users and technical users to translate user requirements into data requirements is essential
- Experience in data warehousing (Teradata & Snowflake) and data science is a plus
- Skills and Ability:
- Strong facilitation and communication skills
- Strong attention to detail
- Strong written and presentation skills
- Ability to supervise a team of direct reports
- Strong organization and planning skills with proven ability to multi-task; ability to analyze and solve problems
- Knowledge of CAN-SPAM, privacy and opt-in/out regulations
- Information Systems:
- MS office products
- Teradata and Snowflake
- Tableau experience a plus
- Agile methodology a plus
- Personal Attributes:
- Demonstrated ability to organize workload, multitask, think analytically, solve technical problems, and establish relationships across business and IT team members.
- Must be a self-starter showing a high level of initiative.
- Positive "can-do" attitude.
- Ability to work well in a team environment sharing ideas, work flow, technologies, and processes.
Pay, Benefits & Work Schedule:
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
How To Apply:
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity:
The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Physical:
- Medical Insurance/Prescription Drugs
- Dental Insurance
- Vision Insurance
- Flu shots
Emotional:
- Mental Health Benefits
- Support Programs
- Employee Assistance Program (EAP)
Work-Life:
- Location Events & Activities
- Onboarding Plan & 'Buddy'
- Recognition & Rewards Programs
- Flexible Work Schedules
- Paid Holidays (as applicable by business unit)
- Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
Financial:
- 401(k) and Roth Savings Plans
- Savings Plan Employer Match
- Commuter Benefits
- FSA/HSA Pre-Tax Benefits
- HSA Employer Match
- Discount Center
- Employee & Dependent Life and Accidental Death & Dismemberment
- Short & Long-Term Disability
Community:
- Charitable Giving
- Volunteering & Mentorship
- Associate Resource Groups focused on Diversity and Inclusion
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Emotional:
- Employee Assistance Programs
Community:
- Associate Resource Groups focused on Diversity and Inclusion
Physical:
- Flu Shots
Work-Life:
- Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment
Financial:
- 401 (k) and Roth Savings Plans
- Savings Plan Employer Match
- Discount Center
As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.
