General Manager Sr

Overview

At Office Depot, the Senior General Manager, would be responsible for the overall presentation, financial results, execution of company programs and direction of 2-3 store locations.  This person would be responsible to support the company culture, which includes but is not limited to consistent customer service, sales culture, store presentation and operational excellence.

Required to travel, as needed, to each store location on a regular basis.

 The Senior General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty. 

The Senior General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. The Senior General Manger is an active Change Champion, initiating and supporting company changes. The essential functions of this position may require consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

 1. Leads, coaches and inspires associates, while creating a culture that builds associate’s trust, brand loyalty and an exceptional customer service experience. Creates and manages a sales focused environment through the training and development of associates at all levels. Accountable for the assessment and development of all talent within the assigned stores to create talent bench strength and succession plan.

2. Deliver an exceptional customer experience by observing, listening, interacting and following up with customers to ensure satisfaction and satisfactory issue resolution. Ensures the implementation and effective application of information, training certification, tools and systems required to meet customer needs.    

3. Responsible for managing performance, talent assessment, development and recognition of all associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and appraisals to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages associate conflicts effectively. 

4. Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the labor model and workforce management system to ensure effective, cost efficient scheduling is in place.  

5. Manages inventory/inventory levels, assets and expenses within the assigned stores by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow-through and replenishment processes. 

6. Consistently maintains assigned stores’ appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling and merchandise presentation and visual appearance.   

7. Lead daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, communications, policies and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs. 

8. Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment and Discrimination, Code of Ethics, etc.… Adheres to OSHA, Worker’s Compensation, wage and hour, I9 compliance and other legal requirements. 

9. Performs other duties as assigned.      

 Education & Experience 

 Level of Formal Education:  High School diploma or equivalent required; bachelor’s degree preferred 

Area of Study:  Business, Marketing, Retail Management, or another related field preferred 

Years of Experience: Minimum 4 years’ experience in a customer-centric environment 

Type of Experience:  Minimum two to four years management experience or demonstration of skills and learning through an internal development program   

Special Certifications: Sales Leader certification applicable to role 

Language Skills: English, strong written and verbal communication skills necessary to correspond with both management and employees.
Technical Competencies: Basic computer skills, Microsoft Word, PowerPoint, Excel, Access, and G-Mail

 Skills and Ability:

• Must have good business acumen

• Must be able to effectively lead, coach and manage others in a professional environment

• Ability to positively influence at all levels and possess executive presence

• Possess excellent verbal and written communication skills.

• Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner

• Demonstrated leadership capabilities, with the ability to work independently, as well as with others

• Must possess sound judgment and people management abilities

• Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity

• Must possess the ability to use computers and technology for information, and to access information necessary to complete the job. Must possess ability to process information/merchandise through POS register system

• Superior interpersonal skills necessary to support outstanding customer service and to provide direction and leadership to all levels of store employees.

• Leadership skill, sound judgment and management ability required to effectively manage and follow up to achieve business goals and compliance with company procedures.

• Must be able to plan, prioritize and implement detailed instructions in a timely and efficient manner through direct reports and other employees. 

 • Ability to listen actively, analyze customer and associate needs through effective communication and listening skills.

•  Ability to make decisions while following company policies.

Information Systems: 

• Knowledge of POS, HR Systems and Work Force Management Systems 

 Personal Attributes:

• Positive & Engaging, Action Oriented, Integrity & Trust 

 • Knowledge of office products, technology and services, or other retail products are preferred, but not required; must have the ability to learn and communicate new information and processes within company guidelines.

• Must possess the ability to analyze store business data and formulate action plans to correct deficiencies.

Other/Preferred:

• Building Effective Teams, Hiring & Staffing, Developing Direct Reports & Others, Drives Customer & Team Culture, Manages and Measures work, Decision Quality, Managerial Courage, Drives for Results, Conflict Management 

 Pay, Benefits & Work Schedule

Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How To Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.