Join our Talent Network
Skip to main content

This job posting is no longer active.

Overview

The Key Account Manager is an outside sales position responsible for managing an existing base of key account customers (that have an annual spend of $20K to $150K) by growing share of wallet and improving retention within these customer relationships. This role will have a matrix partnership team to include a cross-functional experts on our office solutions, customer success coordination support, and an account executive that focuses on assigned portfolio in medium to enterprise customers, including government and education.

This position will work towards strengthening the business relationship and maximizing the penetration opportunities by providing full potential with value-add solutions in all product categories.

  • Account Growth by engaging in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with decision influencers, decision makers, end users, current buyers and new prospects within a company on a regular basis
  • Retain current customer base and expand footprint through cross/up sell opportunities, ensuring Office Depot can earn appropriate profitability based on customer profile in volume, size, and service requirements
  • Develop and execute pricing strategies and tactics, present Office Depot solutions that relate directly to key needs and business issues of customer, negotiate and close sales campaigns to grow customer base 10% annually with a customer base is between $1M to $2.5M
  • Customer Management by networking through organizations and industries and acting proactively in all aspects of opportunity development
  • Provide guidance on customer and prospect strategic initiatives and expertise around particular areas of interest to discuss industry best practices and development of high-level strategies, while building and expanding relationships with decision makers in prospect and customer accounts as a “Trusted Advisor” to the prospect or customer
  • Bring net new and innovative ideas to both internal team and the customer
  • Create an environment of teamwork and continuous improvement, demonstrate a commitment to excellence, partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement
  • Collaborate with peers and management to continually improve the sales organization and maintain customer information in Office Depot’s CRM. 

Qualifications

  • Sales experience in business-to-business environment
  • 2+ years related experience
  • Ability to work in complex and consultative sales environment
  • Ability to get customer involved in creating business case and value propositions
  • Comfortable speaking about financial metrics, calculations, and assumptions in business case
  • Demonstrate an understanding of the industry, the current trends and changes, as well as leverage that information to the benefit of Office Depot and the customer
  • Microsoft Excel, Word, Outlook, PowerPoint

 

Preferred Qualifications

  • Bachelor’s degree in a related field
  • Working knowledge of Salesforce CRM a plus

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    The Key Account Manager is an outside sales position responsible for managing an existing base of key account customers (that have an annual spend of $20K to $150K) by growing share of wallet and improving retention within these customer relationships. This role will have a matrix partnership team to include a cross-functional experts on our office solutions, customer success coordination support, and an account executive that focuses on assigned portfolio in medium to enterprise customers, including government and education.

    This position will work towards strengthening the business relationship and maximizing the penetration opportunities by providing full potential with value-add solutions in all product categories.

    • Account Growth by engaging in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with decision influencers, decision makers, end users, current buyers and new prospects within a company on a regular basis
    • Retain current customer base and expand footprint through cross/up sell opportunities, ensuring Office Depot can earn appropriate profitability based on customer profile in volume, size, and service requirements
    • Develop and execute pricing strategies and tactics, present Office Depot solutions that relate directly to key needs and business issues of customer, negotiate and close sales campaigns to grow customer base 10% annually with a customer base is between $1M to $2.5M
    • Customer Management by networking through organizations and industries and acting proactively in all aspects of opportunity development
    • Provide guidance on customer and prospect strategic initiatives and expertise around particular areas of interest to discuss industry best practices and development of high-level strategies, while building and expanding relationships with decision makers in prospect and customer accounts as a “Trusted Advisor” to the prospect or customer
    • Bring net new and innovative ideas to both internal team and the customer
    • Create an environment of teamwork and continuous improvement, demonstrate a commitment to excellence, partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement
    • Collaborate with peers and management to continually improve the sales organization and maintain customer information in Office Depot’s CRM. 

    Qualifications

    • Sales experience in business-to-business environment
    • 2+ years related experience
    • Ability to work in complex and consultative sales environment
    • Ability to get customer involved in creating business case and value propositions
    • Comfortable speaking about financial metrics, calculations, and assumptions in business case
    • Demonstrate an understanding of the industry, the current trends and changes, as well as leverage that information to the benefit of Office Depot and the customer
    • Microsoft Excel, Word, Outlook, PowerPoint

     

    Preferred Qualifications

    • Bachelor’s degree in a related field
    • Working knowledge of Salesforce CRM a plus

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

 
SHARE THIS JOB: share to e-mail

Similar Jobs

Business Development Manager - Cleaning & Breakroom

Professional/Contract Sales
Boca Raton, FL, United States

Furniture Project Specialist

Professional/Contract Sales
Boca Raton, FL, United States

Business Development Manager, Technology - Ohio

Professional/Contract Sales
Boca Raton, FL, United States

Business Development Manager, Technology - Houston

Professional/Contract Sales
Boca Raton, FL, United States

Furniture Project Consultant

Professional/Contract Sales
Boca Raton, FL, United States

Business Development Manager, Technology - VA/MD/DE

Professional/Contract Sales
Boca Raton, FL, United States

CSS II Military (Seasonal)

Professional/Contract Sales
Boca Raton, FL, United States

Contract Pricing Analyst - REMOTE

Professional/Contract Sales
Boca Raton, FL, United States

Senior Key Account Manager

Professional/Contract Sales
Boca Raton, FL, United States

Senior Key Account Manager - Minnesota

Professional/Contract Sales
Boca Raton, FL, United States

Strategic Accounts Manager

Professional/Contract Sales
Boca Raton, FL, United States

Manager, Business Development - Print, Promo, Apparel (Remote)

Professional/Contract Sales
Boca Raton, FL, United States

CSS II Military (Seasonal)

Professional/Contract Sales
Boca Raton, FL, United States

Contract Pricing Analyst - REMOTE

Professional/Contract Sales
Boca Raton, FL, United States

Manager, Sales Contract- BSD

Professional/Contract Sales
Boca Raton, FL, United States

Career Progression

  • 2010
    ISO REP, TECH
  • 2012
    COPY/PRINT DEPARTMENT MANAGER
  • 2014
    DISTRICT SALES MANAGER
  • 2020
    DIRECTOR, EMERGING GROWTH

Associate Spotlight

Chasity S
 

Chasity Schneider

Customer Programs Lead, Sales

"I came to Office Depot as a part time cashier in college. I quickly started working in the Copy & Print Center and was soon promoted to Department Manager. Less than 2 years later, I took a job with BSD in Outside CPD sales and since then have transitioned into several roles within the BSD organization. Thanks to my amazing manager who saw my potential and #LifeAtDepot for promoting growth!"

Supporting Our Local Schools & Teachers #DepotDifference

Get what your business needs, when you need it with Office Depot OfficeMax