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Overview

The Representative, Customer Service – On Site provides customer service on-site at customer locations.  This position provides on-site service in responding to customer inquiries and requests for assistance.  They will be required to coordinate on-site Office Depot receiving and stocking shipments of ordered products in designated supply areas and performing inventory of supply area product on hand. Heavy lifting of up to 50lbs.

This position provides on-site customer service and assistance at customer locations. This position will also operate with minimal supervision at these on-site locations, representing Office Depot products and services.  Ongoing attention to customer needs directly impacts sales from that customer, along with supporting a positive relationship and positive Office Depot image with the customer and its employees. Demonstrate a commitment to Office Depot core values. Computer skills with Microsoft Office applications and Gmail.

The position responsibilities outlined are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.

 

•             Positive and Engaging

•             Action Oriented/ Customer Service Oriented

•             Integrity, Accountability & Trust

•             Demonstrate passion for the brand, products, services and solutions offered to our customers

•             Must possess a desire to continually develop personal selling skills and product knowledge

•             Drive for Results

•             Decision Quality

•             Patience

Read More Read Less

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Health Insurance
  • Wellness Fairs
  • Flu shots
  • Fitness & Nutrition Programs
  • Ergonomic Support
  • Return-to-Work Programs

Emotional:

  • Mental Health Benefits
  • Support Programs

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off

Financial:

  • Retirement Programs
  • 401(k) Match
  • FSA/HSA Pre-Tax Benefits
  • HSA Match
  • HRA Funding
  • Discounts/Perks
  • Life/Disability Plans

Community:

  • Charitable Giving
  • Volunteering & Mentorship

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

  • Description

    Overview

    The Representative, Customer Service – On Site provides customer service on-site at customer locations.  This position provides on-site service in responding to customer inquiries and requests for assistance.  They will be required to coordinate on-site Office Depot receiving and stocking shipments of ordered products in designated supply areas and performing inventory of supply area product on hand. Heavy lifting of up to 50lbs.

    This position provides on-site customer service and assistance at customer locations. This position will also operate with minimal supervision at these on-site locations, representing Office Depot products and services.  Ongoing attention to customer needs directly impacts sales from that customer, along with supporting a positive relationship and positive Office Depot image with the customer and its employees. Demonstrate a commitment to Office Depot core values. Computer skills with Microsoft Office applications and Gmail.

    The position responsibilities outlined are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.

     

    •             Positive and Engaging

    •             Action Oriented/ Customer Service Oriented

    •             Integrity, Accountability & Trust

    •             Demonstrate passion for the brand, products, services and solutions offered to our customers

    •             Must possess a desire to continually develop personal selling skills and product knowledge

    •             Drive for Results

    •             Decision Quality

    •             Patience

    Read More Read Less

  • Benefits

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Health Insurance
    • Wellness Fairs
    • Flu shots
    • Fitness & Nutrition Programs
    • Ergonomic Support
    • Return-to-Work Programs

    Emotional:

    • Mental Health Benefits
    • Support Programs

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off

    Financial:

    • Retirement Programs
    • 401(k) Match
    • FSA/HSA Pre-Tax Benefits
    • HSA Match
    • HRA Funding
    • Discounts/Perks
    • Life/Disability Plans

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
  • Benefits Part-Time

    At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion
  • About Us

    As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

 
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Career Progression

  • 2010
    ISO REP, TECH
  • 2012
    COPY/PRINT DEPARTMENT MANAGER
  • 2014
    DISTRICT SALES MANAGER
  • 2020
    DIRECTOR, EMERGING GROWTH

Associate Spotlight

Chasity S
 

Chasity Schneider

Customer Programs Lead, Sales

"I came to Office Depot as a part time cashier in college. I quickly started working in the Copy & Print Center and was soon promoted to Department Manager. Less than 2 years later, I took a job with BSD in Outside CPD sales and since then have transitioned into several roles within the BSD organization. Thanks to my amazing manager who saw my potential and #LifeAtDepot for promoting growth!"

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