Overview
The Customer Service Manager is part of the management team that sets the tone by embracing and living the Office Depot 5C Values. These values translate into working at the coolest brand on the plant, where talented people want to grow their careers…and here is your opportunity at your local Office Depot store in Franklin, TN!
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, help people, create a fun atmosphere and recognize the team for all the efforts. Fun, busy environment to work one on one with customers and assist in their needs. We are a friendly place to work, but we get very busy. It is work, yet we strive to offer a great environment to our associates. If this sounds like what you're looking for, apply today and be working as early as next week.
Key Responsibilities:
- Wow the Customer: Put the customer first and make a difference in people’s lives.
- Unleash Passion: Check your ego at the door and do what you say you will do.
- Achieve the Impossible: Set the bar high for yourself and team and achieve goals.
- Responsible for leading Front End Operations
- Ensures that each guest has a fast, friendly, checkout
- Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
- Responsible for opening and closing store procedures
The Customer Service Manager is responsible to WOW the Customer by providing world class customer service from the moment the customer walks into our building.
Required Attributes:
- Trainer/Developer/Motivator
- Leadership Skills
- Communication Skills
- Planning/Time Management
- Accountability/Delegation/Follow up
- You prefer a busy, work environment.
- You like to help people and you appreciate great customer service.
- You will see the same customers frequently. They rely on you to help them have a successful day. So great customer service is both needed and appreciated.
Pay: Up to $20.00 per hour, depending on skill level.
- If you accept an offer to work with us, a background check is required. Must be 18 years of age to work in this department.
Benefits:
- Flexible schedule
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Time Off (PTO)
- Associate Discount
- plus more....
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Physical:
- Health Insurance
- Wellness Fairs
- Flu shots
- Fitness & Nutrition Programs
- Ergonomic Support
- Return-to-Work Programs
Emotional:
- Mental Health Benefits
- Support Programs
Work-Life:
- Location Events & Activities
- Onboarding Plan & 'Buddy'
- Recognition & Rewards Programs
- Flexible Work Schedules
- Paid Holidays (as applicable by business unit)
- Paid Time Off
Financial:
- Retirement Programs
- 401(k) Match
- FSA/HSA Pre-Tax Benefits
- HSA Match
- HRA Funding
- Discounts/Perks
- Life/Disability Plans
Community:
- Charitable Giving
- Volunteering & Mentorship
At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:
Emotional:
- Employee Assistance Programs
Community:
- Associate Resource Groups focused on Diversity and Inclusion
As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate – all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We’re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We’ve got 40,000+ associates to date – and we’re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.
Career Progression
- 2012SALES/SOLUTIONS ADVISOR
- 2014GENERAL MANAGER
- 2018STORE PROJECTS MANAGER
- 2020SR. PRODUCT DIRECTOR
Associate Spotlight
Phillip Rumpf
Retail District Sales Manager
Meet Phillip Rumpf, our Retail District Sales Manager in the Salt Lake City UT market. Phillip has been with Office Depot for 5 years now, and in that time, he has quickly advanced through our stores organization as a Customer Service Manager, Assistant Store Manager, Store Manager and now as District Sales Manager.
The path to his current position has been challenging and rewarding and his leadership took the opportunity to develop him and encourage his ambitions along the way. As a Store Manager, Phillip was identified as a high potential leader and was selected for our “Blue Angels” program for leadership development which led to his current DSM role.
#LifeAtDepot
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